Bizzarre Credit Card Charges

  • Unknown's avatar
    latitude10north · Member ·

    I signed up with WordPress on Oct 7th and I upgrade for Premium and paid with my Credit Card MC $99.00 which is going to be charge on Oct 24th…The most strange is that My American Express Card had been charge with $1.00….Where is this come from??…Why are you charging two different credit Cards???
    I’ve trying to get in contact with someone in Billing Department but there’s not number nor email that I can contact…..

    Is this normal for WordPress???

    Please I need an answer about this discrepancy

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    I tagged this thread for a Staff response. Please subscribe to it so you are notified when they respond. Note there is a backlog so you will have to wait patiently for Staff help.
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  • Unknown's avatar
    auxclass · Member ·

    Did you give the Amex number maybe at the start of the trial then pay with the MC later?

    I think I saw one of the staff say that they verify the credit card with a $1.00 charge which should also have been refunded – but I have also seen the refunds take more time than getting the money from your account –

    @TT has flagged this for the staff to help and they have a good record of making sure you are not charged for something you did not purchase or want

  • Unknown's avatar
    timethief · Member ·

    @auxclass
    I saw Staff say that too but I did not bookmark the link and apparently you didn’t either. :)

  • Unknown's avatar
    shawnajroberts · Member ·

    Auxclass is remembering correctly here. We authorize the card with a $1 charge that then gets refunded. Usually this happens very quickly, but every once in a while it lingers longer than expected.

    Your card will be charged for the full amount on October 21.

    Let me know if you have any other questions.

  • Unknown's avatar
    latitude10north · Member ·

    Well..thanks all of you for your messages and sorry for my belated response…Well I haven’t received the refund yet on my Amex…But yes when I was buying the premium membership I put my Amex, but the system took a whiiiiiileeeeee to process the payment, so I cancelled and tried with my MC which it was faster …and in my payment history it’s only shows one CC and it’s my MC

    I just want to make sure that one CC is on file and not two ( you know to avoid double charges)

    Thanks for your help

  • Unknown's avatar
    shawnajroberts · Member ·

    Currently I only see one subscription on your account, which means one credit card. You can update this card through My Upgrades to make sure its the correct one:

    https://latitude10north.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  • Unknown's avatar
    latitude10north · Member ·

    Thanks y’all for your response…I only have one subscription..the thing is when I put my Amex the system was taking too long to respond and I cancel the transaction and then I put my MC…that’s what I did…:-(

  • Unknown's avatar
    shawnajroberts · Member ·

    I understand. Since there is only one subscription, we only have one card filed to be charged. Any updates replaces the old one, it doesn’t add a second one.

    I hope that clarifies things for you.

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