Black bar in header

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  infoarmessa · Member · Feb 21, 2022 at 3:45 pm

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  I have this black box that’s appearing above my footer on my new site. the past week and would like guidance in how to remove.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  supernovia · Staff · Feb 21, 2022 at 11:04 pm

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  Hi! Could you send a link to the site you’re having trouble with? I don’t see any on this account, but it sounds like it could be an issue with your theme, a cookies and consent banner, or some interaction between your theme and site content. We’d be happy to take a look.

  Also, please note these forums are for the sites hosted and managed here at WordPress.com, vs using the free WordPress software with another host. If you’re not sure about your site, send a link and we can point you in the right direction.

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  infoarmessa · Member · Feb 22, 2022 at 1:11 pm

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  Hi my website is http://www.armessa.com, and would be grateful for your guidance

  Kind Regards

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  staff-sheva · Staff · Feb 22, 2022 at 5:59 pm

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  Hi @infoarmessa,

  I’m afraid that we can’t help directly because your armessa.com site is not with WordPress.com managed hosting. As such, we don’t have the ability to take a closer look at your site.

  Instead, your host uses open-source WordPress.org software, which differs from what we offer here on WordPress.com.

  The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Otherwise, you may want to contact Bluehost for further support.

  I hope that points you in the right direction.