black dashboard

• 

  fra3fra · Member · Mar 30, 2012 at 12:54 pm

  • Copy link
  • Add topic to favorites

  Hi,
  my dashboard becomes black when I clik to Dashboard. I have same problems with Stats.
  Why??

  Salve,
  quando clicco su Statistiche o Dashboard la schermata si apre poi diventa tutto nero. Perchè?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Mar 30, 2012 at 4:49 pm

  • Copy link

  Would you like to post to this forum in your own language?
  Italiano (Italian) : http://it.forums.wordpress.com

• 

  momfog · Member · Mar 30, 2012 at 5:01 pm

  • Copy link

  I’m also having the same problem. The dashboard comes up for a second and then goes to black screen.

• 

  timethief · Member · Mar 30, 2012 at 5:04 pm

  • Copy link

  These are the troubleshooting steps we take whenever any issues like this arise:
  clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
  using the browser with all extensions or add-ons disabled
  updating the browser to the latest stable vesrion (not a buggy BETA browser version) http://browsehappy.com/
  confirming third party cookies is enabled http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
  confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654
  trying another browser like Firefox 11 or Safari
  confirming your Flash is updated http://www.adobe.com/software/flash/about/ If it’s not up to date then this is where to download and install the latest version of Flash. http://www.adobe.com/products/flashplayer/
  resetting your router and modem

• 

  momfog · Member · Mar 30, 2012 at 5:12 pm

  • Copy link

  Did everything you suggested and still having the issue. Very frustrating.

  Thanks, TiTi.

• 

  timethief · Member · Mar 30, 2012 at 5:18 pm

  • Copy link

  I have flagged this thread for Staff attention.

• 

  staff-blorbo · Staff · Mar 30, 2012 at 10:18 pm

  • Copy link

  I’m not noticing any issues now. Are you still having trouble?

• 

  momfog · Member · Mar 31, 2012 at 12:01 am

  • Copy link

  Still doing it. If I hit refresh, it comes back but only for a few seconds. It’s probably something on my end. If only I knew what…

• 

  staff-blorbo · Staff · Mar 31, 2012 at 12:04 am

  • Copy link

  Would you mind checking from a different browser?

  http://browsehappy.com/

• 

  momfog · Member · Mar 31, 2012 at 2:05 am

  • Copy link

  That worked. I was using Chrome before (which has never given me trouble until today) and I switched to Firefox. Guess I’ll either have to get used to Firefox or use two browsers.

  Thanks for the help.

• 

  staff-blorbo · Staff · Mar 31, 2012 at 3:42 am

  • Copy link

  Ah, good. At least we know it’s specific to Chrome on your computer. I’m not noticing the issue in Chrome myself.

  Would you please try disabling all Chrome extensions? Also, which version of Chrome are you running?

• 

  momfog · Member · Mar 31, 2012 at 4:20 am

  • Copy link

  Latest version of Chrome. I disabled all Chrome extensions and my dashboard is doing the same thing.

• 

  staff-blorbo · Staff · Mar 31, 2012 at 6:45 am

  • Copy link

  Hm, blast. Have you tried re-installing Chrome? Sometimes the auto-updater can do some wacky things to the files.

  (To be honest, I prefer Firefox over Chrome, but that’s just me.)

• 

  momfog · Member · Mar 31, 2012 at 8:13 am

  • Copy link

  Re-installing Chrome was the first thing I did when I noticed the problem. I’ve used Firefox in the past. Guess it’s time to go back.

  Thanks again.

• 

  zambullida · Member · Apr 1, 2012 at 10:23 am

  • Copy link

  monfog, I am having the same problems and I have already followed all the steps. You are not the only one.

• 

  zambullida · Member · Apr 1, 2012 at 3:55 pm

  • Copy link

  It is not only with WP dashboard, the black screen is also in Flickr. I cannot even enter into my own account.

• 

  timethief · Member · Apr 1, 2012 at 5:21 pm

  • Copy link

  @zambullida
  Hello there,
  As you have read this thread then you know what action to take.
  https://en.forums.wordpress.com/topic/black-dashboard?replies=16#post-853736

• 

  zambullida · Member · Apr 1, 2012 at 7:18 pm

  • Copy link

  Timethief, I have already read your thread and tried everything and I still have the same problems, the same black screen. Thank you, anyway.

• 

  timethief · Member · Apr 1, 2012 at 7:23 pm

  • Copy link

  @zambullida
  I have flagged this thread for Staff attention. Will you please post your answers to these questions:
  1. How are you connecting to the internet and to WordPress.com? The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers. It sounds like there could be a problem with your ISP. Can you access any of these directly?
  http://s0.wp.com/
  http://s1.wp.com/
  http://s2.wp.com/

  2. Are you using http:// log-in or https:// see http://en.support.wordpress.com/https/

  3. Exactly which browser and version of it are you using? If you don’t know click here to find out > http://whatsmyuseragent.com/

  4. Is your Flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not up to date then this is where to download and install the latest version of Flash. http://www.adobe.com/products/flashplayer/

• 

  zambullida · Member · Apr 1, 2012 at 7:40 pm

  • Copy link

  I can access directly using the three links.

  I am using Https and the last version of Chrome. My flash does not need update, I have already checking it out.

  Thank you for your interest.