Blank and cut off spaces being displayed on my blog

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  basalevolution · Member · Aug 7, 2013 at 2:03 pm

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  Hello, For some reason my new theme is not displaying properly on my wordpress site- the top bar is getting cut off, and the right side bar has a huge white blank rectangular space. Thank you so much for your time.

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  kathrynwp · Staff · Aug 7, 2013 at 6:22 pm

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  Hi there, I had a look at your site on Firefox and Chrome, and I’m not seeing what you describe. Here are some troubleshooting steps:

  1) Would it be possible to upload a screenshot to help in troubleshooting?

  Here’s a guide on how to make a screenshot, if you’re not sure: http://en.support.wordpress.com/make-a-screenshot/

  You can upload the screenshot in your Media Library so I can see it.

  2) Could you try another browser, like Firefox, and let me know if you see the same issue there?

  3) Could you please try turning off all your Chrome extensions and add-ons, and restarting the browser? Here are instructions for doing that:

  http://support.google.com/chrome/bin/answer.py?hl=en&answer=187443

  Scroll down to the section called “Temporarily disable extensions.”

  Let me know how it goes!

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  basalevolution · Member · Aug 7, 2013 at 6:30 pm

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  Thanks for your promptness!

  I just uploaded a screen shot to my media file and also disabled my extensions on chrome. I do not have firefox on my computer, but can download it if it is necessary. Thanks for all of your help!

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  basalevolution · Member · Aug 7, 2013 at 6:31 pm

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  (However, I did open up my site through internet explorer and I am having the same exact problem).

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  kathrynwp · Staff · Aug 7, 2013 at 6:33 pm

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  Thanks! I’m not seeing the screenshot in your media library, so I wonder if I’m looking at the right site. :-)

  https://basalevolution.wordpress.com/wp-admin/upload.php

  Is this is the correct site? If not, please send along the address of the right one and I’ll be glad to have a look!

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  basalevolution · Member · Aug 7, 2013 at 6:48 pm

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  try this site, perhaps?

  http://www.basalevolution.com/wp-admin/upload.php

  (i am no longer on wordpress.com- self-hosted on bluehost.)

  thank you again!! sooo appreciative!

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  basalevolution · Member · Aug 7, 2013 at 6:48 pm

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  try this site, perhaps?

  http://www.basalevolution.com/wp-admin/upload.php

  (i am no longer on wordpress.com- self-hosted on bluehost.)

  thank you again!! sooo appreciative!

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  kathrynwp · Staff · Aug 7, 2013 at 6:51 pm

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  Ah, thank you for the link – that explains it. These are the support forums for sites hosted on WordPress.com – I’m not able to see your media library on a self-hosted site. :-)

  For help with a self-hosted site you may want to post in the WordPress.org support forums and see if one of the volunteers there can assist:

  http://wordpress.org/support/

  Good luck!