Blank Media Library page on clean install

  • Unknown's avatar
    beogradskikivi · Member ·

    Hey everyone!
    I’ve just did a clean reinstall of WP on a client’s machine after he decided to do a complete redesign of the site. I’ve installed 4.9.8, straight from the official download page, I’ve made a new DB especially for it and the installation was complete without any errors.
    The problem is the following – when I open the Media Library, there is literally nothing on the page except the h1, the add new button and ‘Thank you for creating with WordPress.’ in the footer. When I click on add new, I’m taken to the uploader, where I can upload the image witch afterwards appears in the wp-content/uploads and in the DB. I can access the image via URL. However, it does not appear in the Library.

    The site is running on MySQL 5.6.4 and PHP 7.2

    Things I’ve tried:
    1) Toggling ‘Organize my uploads into month- and year-based folders’
    2) Changing file permissions of the wp-content to 777 (currently set to 755)
    3) Using FTP-to-Media plugins
    4) Another clean reinstall

    None of these have helped, and I really can’t think of anything else to try :/

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    I’ve installed 4.9.8, straight from the official download page, I’ve made a new DB especially for it and the installation was complete without any errors.

    We provide support only for sites hosted on WordPress.COM servers. You are posting to the wrong support forum. Know that WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/

    For software issues post to the WordPress.ORG support forums.

    The wordpress.ORG support forum is at http://wordpress.org/support.

    The wordpress.ORG login link is here https://login.wordpress.org/
    If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

  • Unknown's avatar
    beogradskikivi · Member ·

    Sorry about that.
    In general, I’m well aware of the difference, but since I myself haven’t posted before on either of the forums I completely failed to realize that I went to .com by mistake.

    By the time I realized it, it was already too late – the best I could do was mark the question “as not a support question”. As per forum policy, I leave it do the discretion of the moderators to delete this.

    Again, I’m sorry for any inconveniences this may have caused to the community.

  • Unknown's avatar
    timethief · Member ·

    No problem and best wishes.

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