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  occultess · Member · Dec 5, 2013 at 8:39 pm

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  For more than a month I have this problem:

  

  I can’t access anything, stats, reader all are empty page.
  I have deleted the cache and cookies, I did refresh and ctrl F5 the page, I have the last flash player. Nothing solved this.

  What can I do?

  The blog I need help with is: (visible only to logged in users)

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  lorenzocaum · Member · Dec 6, 2013 at 4:16 am

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  What happens if you try a different browser such as Safari, Opera, or Chrome?

  http://browsehappy.com

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  raincoaster · Member · Dec 6, 2013 at 4:31 am

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  Can you try accessing your blog from another computer? It might be that your ISP is blocking the dashboard. Lots of people in the UK, for instance, are having this issue.

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  occultess · Member · Dec 6, 2013 at 8:48 pm

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  I don’t have any other computer where to try.
  On other browsers I have the same problem.

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  timethief · Member · Dec 6, 2013 at 8:51 pm

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  @occultess
  In order to help you we need to know your specific computing environment details. Please work through everything that follows and report your results back to us.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. Try using another browser.

  5. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) And what any error reports you receive state.

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  occultess · Member · Dec 7, 2013 at 3:53 am

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  I reinstalled chrome and firefox. On Chrome now it works, but on firefox will not work. I use the last version of firefox, firefox 25. I did all you listed timethief @ firefox cookies and all other stuff. None works. I guess there is a problem with firefox compatibility. I hate chrome but I will use it next time I need to see the statistics.

  Thank you.