Blank Page – No Dashboard

• 

  rvtwebsite · Member · Aug 18, 2020 at 7:07 am

  • Copy link
  • Add topic to favorites

  Went to update our website which we do infrequently. I have a blank page where my Dashboard should be. We recently upgraded to WordPress.com Business, could this be the cause?

  The blog I need help with is: (visible only to logged in users)

• 

  staff-mckluskey · Staff · Aug 18, 2020 at 2:06 pm

  • Copy link

  Hi there!

  You shouldn’t have any issues accessing your dashboard. Have you already tried clearing your browser’s cache? You can find here more information on how to clear the cache depending on your browser:

  https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

  If that does not help, are you able to load this site and reach out via live chat? https://wordpress.com/help/contact

• 

  staff-mckluskey · Staff · Aug 18, 2020 at 2:07 pm

  • Copy link

  One more thing, how do you access your dashboard? From WordPress.com or via richmondvanadium.com.au/wp-admin?

  Your domain is not pointing to WordPress.com so the wp-admin will not work. You’ll want to update the nameservers on the domain first:

  https://wordpress.com/support/domains/map-existing-domain/#change-your-domains-name-servers