Blank White Screen

  • Unknown's avatar

    my webiste; collinswaltrip.com, went down today after installing Bing Authenticator Plugin. Each page of the website has become a blank white page. For about two hours i was unable to bring up the dashboard or log in under admin.

    At this point I have uninstalled the Authenticator and my site is still white blank pages …. is WordPress experiencing issues? I have checked my hosting with GoDaddy and that does not seem to be the issue. ….

    any help would be appreciated.

  • Unknown's avatar

    @brandon946

    You’ve reached support for the free blogs hosted at WordPress.com. The site you’ve indicated, collinswaltrip.com, is running a self-hosted/installed version of WordPress (using the free WordPress.org software).

    To clear up any confusion, WordPress.com and WordPress.org are two different entities. You can read more about that here:

    WordPress.com vs. WordPress.org

    Since your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

    You can find support for your self-hosted WordPress site here:

    http://wordpress.org/support/

    http://codex.wordpress.org/

    In regard to your issue, the following page may assist you:

    http://codex.wordpress.org/Common_WordPress_Errors

    If you have any questions regarding WordPress.com, please let us know.

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