Blaze campaign

  • Unknown's avatar
    leannecanning · Member ·

    Did a campaign on safeguarding Your daughters which states its completed. But them tried to promote 2 more and it’s saying they were rejected because the last payment did not go through. Even though there was enough money

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    leannecanning · Member ·

    It states that the campaign was completed so it looked like it went through can you guys help me out with as. I would like the campaigns that were rejected to go through

  • supernovia · Staff ·

    Hey there @leannecanning, I see the new campaign.

     it’s saying they were rejected because the last payment did not go through

    Strange… if it is saying it was rejected because the last payment didn’t go through, now your most recent payment that did go through. Can you share the exact error you’re getting with this?

    You might also check through the advertising policy to see if any potential issues apply.

  • Unknown's avatar
    leannecanning · Member ·

    The first email I got with when I tried to do my new campaigns was Your ad was rejected because of a debt on your account. Please contact our support team to settle it.  And then Your ad was rejected because of a debt on your account. Please contact our support team to settle it. 

    I had also received a message stating the payment safeguarding your daughters was declined but I clearly had enough money in my account as they been no declined on my bank account. The credit card details were the same as I used to pay the women aware defence campaign which has gone through with no problem.

    Can you advise of how I can resolve this issue, so I can start to campaign my posts again. This would be greatly appreciated

  • staff-totoro · Staff ·

    Hi there,

    Thanks for the additional info! I’ve asked our Blaze team to take a closer look and see what the issue is. I don’t have an estimate on when you will be able to start a new campaign since they will need to investigate what is blocking your current attempts.

    We’ll reply here as soon as we know more. Thanks for your patience!

  • Unknown's avatar
    leannecanning · Member ·

    Hi just letting you know I have know got a message showing

    Payment successfully processed

    We have charged the credit card provided based on the budget you have set. Thanks for flying with WordPress.com!

    Billed to: leannecanning, (email visible only to moderators and staff) October 02, 2023 Receipt ID: 271040  Payment method: Stripe (Credit Card)

    Promoted with BlazeImpressionsAmount[Post] Safe Guarding Your Daughters  Campaign ID: 49055  Status: Finished32,460

    This is the campaign that was saying I owed money. Does this means it is okay now?

  • staff-totoro · Staff ·

    Hi there, yes you should be all good now. It appears there was an issue in our system where the stats of one of your past campaigns was not updated correctly.

    Are you able to run a new campaign without issue?

  • Unknown's avatar
    leannecanning · Member ·

    Yes – also wanted to enquire if you go through your budget before campaign finishes. Does your ad still show up or do you have to promote again.

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    You shouldn’t go through your budget before the campaign finishes because you’ll have to enter both the budget and the duration before starting the campaign. Please check out the budget and duration section here to learn more about how this is set up.

    Feel free to let us know if you have more questions.

  • Unknown's avatar
    leannecanning · Member ·

    Hi I am having the same issue as last time stating payment has not gone through but enough money in account and everything On my end from the bank is fine. Can you please help with this issue, it would be greatly appreciated

    Payment failed.

    Your credit card used for this campaign was denied, and we were unable to process the payment of $69.56.

    Associated campaigns:The Foundation Of A Survival …

    We will try to charge your card again in the next few hours. Please contact support if you have any questions.

  • staff-totoro · Staff ·

    Hi there,

    I am able to see in this instance that the transaction was declined by your financial institution. Our system does re-try the transaction so it may go through successfully after a few more attempts. However, I did also note that this seemed to be the issue with the previous transaction we helped with. It was declined initially but succeed upon retry.

    Please reach out to your credit card company for more info, they may be able to clarify, and it is likely the case that they are flagging the transaction for some reason (which we’re not given any insight into) but typically if you indicate that it’s a good transaction that will resolve this issue as well as prevent any future issues.

    Hope that helps. Please let us know if you have any more questions.

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