Blaze keeps crashing while trying to load the wizard

  • Unknown's avatar
    matthewtrader · Member ·

    I have set up Blaze and used it in the past but now every time I try to use it I get this error when it’s loading the wizard:

    ‘There was a problem getting the necessary information to create your campaign. Please try again soon or contact our support team for help.’

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    Thank you for reaching out! Before we proceed further, could you please try accessing the website using a different browser or using the incognito mode in your current browser? This will help us determine if the issue is specific to your current browser or if it’s something else causing the trouble.

    Once you’ve tried that, please let us know if you’re still encountering any difficulties, and we’ll be more than happy to assist you further!

    Thank you!

  • The topic ‘Blaze keeps crashing while trying to load the wizard’ is closed to new replies.