Blocked Account

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  crescentdentalcare1 · Member · Sep 26, 2018 at 3:01 pm

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  Hello, Ive been trying to loge in to my website ( crescentdentalcare.ca) with the user name and password I initially used its not letting me. when I enter the email to get the reset password link its not giving me the option to change my password.

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  torres126 · Member · Sep 26, 2018 at 3:34 pm

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  Hi,

  It appears that your website uses the self-hosted version of WordPress rather than WordPress.com, which is what this forum is designed to help with. Note the difference here: https://en.support.wordpress.com/com-vs-org/

  You may be able to find help here: https://wordpress.org/support/ or alternatively contact your hosting provider.

  Hope this gets fixed soon!

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  crescentdentalcare1 · Member · Sep 26, 2018 at 4:14 pm

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  Hello, Thank you for your time and reply. someone on freelancer have created this website for me, when I enter my email to get the password reseted it wont accept it. however it accept his email. I contacted him now to get a response from him and change the contact to my email rather than his email. I’m still waiting for his answer. Thank you so much again.