Blocked IP

  • Unknown's avatar
    mariamsaifan · Member ·

    Hello, I tried logging in and messed up my password. Now it won’t let me access my website at all. It says, The administrator has blocked your IP from accessing this website.

    Please help!!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Good Morning-

    mariamsaifan.com is hosted through Bluehost. That means that the site is running a stand alone WordPress installation, and does not use our managed hosting environment from WordPress.com. Those are 2 different ways of using WordPress.

    The good news, is that you can reach out to Bluehost for some help. Otherwise, consult the volunteer community on https://wordpress.org/support/forums/

    I found this page which might be helpful: https://wordpress.org/support/article/resetting-your-password/

    If you would like to know more about setting your site up on our managed hosting environment, let’s chat. The biggest benefit is that our team handles all the back end details of the site, items like updates, security, spam protection, seo, plus we have top notch hosting specs. This leaves you available to focus on content and not fuss with all of that. Our hosting plans are visible on https://wordpress.com/pricing/

    PS – your pictures are stunning. Fabulous work!

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