blocked lodin
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I am constantly asking Woredfence tech support to unblock my site. The next time I login it is blocked when the new password fails to work. Iwant this problem permannantly resolved with an explanatiopn before I ren my supscription. I await your response?
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Why is there no technical support 24 hours. The rest of the world is still working, but not WordPress tech. I am paying good money and getting no support. I have spent hours trying to get in touch with WordPress support. I do not want to use their forum members, I want answers and cannot email or speak to a living person, and the pages of useless information is not what I am paying for. WordPress support is a non-starter. Why am I paying good money for no back-up support to my site?
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I need technical support to unblock my site, and answers to avoid this constanly happening. I suppose a phone number to speak to a live person is out of the question?
WP.com: Yes
Jetpack: No
Correct account: Yes -
Sadly the automated replies send you to a forum that is no help for specific problems. The statement of ‘We are here to help you’ is lip service to a false claim. There is no help available when you want a simple answer to a simple question a human being could answer in minutes. I have spent countless hours pursuing the same problem, but when I get to speak to a technician the problem is resolved, but it returns the next time I try to log in. Wordfence is expensive and full of problems, why am I paying for this nightmare scenario that never gets fixed.
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Hello!
Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.
Since you’re using the open-source version of the WordPress platform, which operates differently from what we provide on WordPress.com, you can find help at the community forums here:
https://wordpress.org/support/forum/how-to-and-troubleshooting/
The community members in the open-source forum are well-versed in these matters and are in the best position to offer support.
I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.
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Could I get an answer to my problem if I purchased a plan? Because I don’t see an answer on the forum to change settings to eliminate getting blocked on sign in.
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