blocked upgrade

• 

  flexijetcharters · Member · Jan 11, 2021 at 10:09 am

  • Copy link
  • Add topic to favorites

  I am trying to upgrade my domain. But it is blocked. Please advise how I unblock the purchase function.

• 

  staff-mckluskey · Staff · Jan 11, 2021 at 10:30 am

  • Copy link

  Hi there!

  Our Billing Support team handles inquiries about this. You can reach out to them for assistance with this using the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” They’ll get back to you from there.
  Thank you for your patience!

• 

  flexijetcharters · Member · Jan 11, 2021 at 11:07 am

  • Copy link

  I have done that: “Purchases are currently disabled. Please contact us to re-enable purchases.”
  And there is NO link to unblock or communicate with ANYONE?

  Please advise an email or phone number or another means of commination as the link as suggested does NOT WORK.

• 

  aleone89 · Staff · Jan 11, 2021 at 11:51 am

  • Copy link

  Hello there,

  I can see a support request is open with regards to this issue.

  You should get an update via email when an update becomes available.

  Many thanks for your patience.

• 

  flexijetcharters · Member · Jan 11, 2021 at 12:11 pm

  • Copy link

  I have done that: “Purchases are currently disabled. Please contact us to re-enable purchases.”
  And there is NO link to unblock or communicate with ANYONE?

  Please advise an email or phone number or another means of commination as the link as suggested does NOT WORK.

• 

  flexijetcharters · Member · Jan 11, 2021 at 12:37 pm

  • Copy link

  still no reply.

  Please advise

• 

  fstat · Staff · Jan 11, 2021 at 1:05 pm

  • Copy link

  Hi there,

  As @aleone89 already mentioned, you have already opened a ticket with our Billing Support team, so please wait for their reply. We cannot discuss billing issues in the forum.