Blog access?
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My current webhost is terrible and suspended my website after I paid them twice. I am now unable to access my control panel and my wordpress site through my website – /blog/wp-admin – I am able to get the files from the FTP server, but I would like to be able to export the blog as an XML file to import into my new Squarespace site. Can you help with this? I am logged into wordpress.com with the email I have connected to my wordpress blog, but it shows I have no sites purchased. Thank you.
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We cannot help with any site that is not hosted by wordpress.COM right here on this multi-user blogging platform, as only sites hosted here are on our servers. More to the point is the fact that there is no FTP access here.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.
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