Blog and subscription has dissapeared

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  benfulfillinglives · Member · Nov 24, 2021 at 12:54 pm

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  I changed our account email from (email visible only to moderators and staff) to (email visible only to moderators and staff), i cancelled our billing as our charity is ending next year so the subscription ends November 2022.

  I have gone to log in today and it says that my email has no registered sites or subscriptions.

  Could you please help as our blog site is our main communication tool and I have no access to it at all.

  WP.com: Yes
  Correct account: Unknown

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  staff-mckluskey · Staff · Nov 24, 2021 at 1:11 pm

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  Hi there!

  What is the address of the site in question? There indeed are no sites or subscriptions under the account you’re reaching out from. Are you sure your site is hosted with WordPress.com?

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  benfulfillinglives · Member · Nov 24, 2021 at 1:30 pm

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  Hey!

  The site is: https://fulfilling-lives-se.org/

  Our subscription and billing history has been wiped so no access to support, I have a receipt from last month for our annual subscription also:

  Receipt number: [REDACTED]

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  aleone89 · Staff · Nov 24, 2021 at 2:51 pm

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  Hello there,

  I can’t see: https://fulfilling-lives-se.org/ connected to this WordPress.com account.

  I also can’t see a WordPress.com account account connected to: (email visible only to moderators and staff) – is it possible there’s another account at play here?

  Many thanks.