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  kikiessien · Member · Sep 25, 2020 at 1:18 am

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  I recently transferred my domain host from Siteground to Namecheap, I experienced some downtime and now the site is running again, I would like to know if my old information from WordPress will be updated. It will be frustrating if I lose all my content. how can I get help, please?

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  staff-mckluskey · Staff · Sep 25, 2020 at 11:03 am

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  Hi there!

  I don’t see any WordPress.com sites under your account, what’s the address of the site you’re working on?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

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  kikiessien · Member · Sep 26, 2020 at 1:35 am

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  The address is mybiotechhub.com

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  fstat · Staff · Sep 26, 2020 at 8:34 am

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and therefore, you need to contact your old host to retrieve your content.

  We’re only able to provide support for WordPress websites that are hosted by us. If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org