Blog dashboard is not available – how can I fix this?

• 

  namincsd · Member · Jun 18, 2013 at 4:55 pm

  • Copy link
  • Add topic to favorites

  I cannot access the site and I cannot access the admin dashboard. It says the site is unavailable. I need to get into the admin portion, please tell me what I can do. The URL is below. Is there any setting in the admin panel that I could have inadvertently changed? If so, how can I remedy it if I cannot access the dashboard? You assistance is appreciated – I have been struggling with this for quite a while.
  Thanks

  P.S. GoDaddy says that it is an IP issue (they host the DNS) and they want a specific IP address to be used 50.63.197.141 but I don’t know how that setting can be entered.

• 

  rachelmcr · Member · Jun 18, 2013 at 9:09 pm

  • Copy link

  Hi there,

  I have updated your A record to use the IP address requested by GoDaddy. Please allow 48-72 hours for this change to take full effect.

  You can also manage your domain’s DNS in the Domain Administration section under Store > Domains in your WordPress.com dashboard. It looks like you originally made these DNS changes (including the A record) for your domain last year. Because website hosting providers sometimes change the IP address used for sites, sometimes the A record needs to be updated to the new IP address. This is likely what happened in this case.

  If you have any questions about this, please let me know!