blog deleted
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Hi, I went on a hiatus from my blog and I just logged back in to see all of my posts are gone. Is there any way to retrieve them?
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Hi there,
Did you have an upgraded plan with your blog? If an upgrade is not renewed, and they don’t see any activity on the blog or there is no response for the reminder emails, they will delete the stored information.
It is important to know, that upgraded blogs need a lot more storage to maintain, so if there is no activity on a blog, then after a certain amount of grace period time, they restore the blog to the state it was before upgrading. (Which also means deleting posts created after the upgrade.)
Since only Staff will be able to tell exactly what happened with your blog, I am going to add the modlook tag to this thread, so they will respond as soon as possible.
Until then, would you mind sharing your blog URL to speed things up?
Thank you.
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Thanks for your assistance!
I apparently have two open blogs that are both blank now. one is https://cruisingconch.wordpress.com, and the other is a linked blog (not sure what that means), http://www.cruisingconch.com. It’s been about 2 years since I last updated my blog so I definitely surpassed any grace periods and I do believe I was paying for an upgrade at some stage.
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If it turns out that indeed, your site was restored to pre-upgrade version because of inactivity, unfortunately I don’t think that there is a way to restore your contents from their end. (Again, we don’t know if this is the case until a Staff will confirm this for us in a little bit.)
You still might be able to find some of your content though, for example via emails that were sent out, when you published a new post. It worth to look for those, so you can still have the text of your posts.
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That’s a bit of a bummer, I assumed it would be saved on my WordPress account. :(
Do you know the difference between the two pages (the wordpress.com and the linked blog)?
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Hi there,
You only have one site hosted with us on WordPress.com, https://cruisingconch.wordpress.com/. That site was created in July 2016, and it hasn’t been touched since. There’s no content on that site, because you never did anything to that site after you created it.
Your other site, http://www.cruisingconch.com/, is not a WordPress.com site. That site used the open source WordPress software at another hosting provider, and was merely connected to your WordPress.com account using the Jetpack plugin.
While this Jetpack connection allowed you to add, manage and modify the content on your site via your WordPress.com account, the content on that site was at no point hosted on our servers, and we never had any control over that content.
I see the domain, cruisingconch.com, is no longer registered, so what happened here is that you allowed your domain and your hosting account for that site to expire. After your hosting account expired, your hosting provider would have deleted your site from their servers, and after a certain time they would also delete any remaining backups of your site they were still keeping.
Based on historical DNS data at https://securitytrails.com/domain/cruisingconch.com/history/ns, your hosting provider was Bluehost.com, and your domain went offline with them on 5 July 2019, so that would be when your domain/hosting expired.
It is very unlikely that they would have kept any backups for your site for two years after your hosting expired, but contacting Bluehost and asking them is the only option you have for getting your content back. If they no longer have a backup, I’m afraid your content is gone. You paid Bluehost to host your content, and when you stopped paying them, they stopped hosting it.
If an upgrade is not renewed, and they don’t see any activity on the blog or there is no response for the reminder emails, they will delete the stored information.
It is important to know, that upgraded blogs need a lot more storage to maintain, so if there is no activity on a blog, then after a certain amount of grace period time, they restore the blog to the state it was before upgrading. (Which also means deleting posts created after the upgrade.)
Please don’t speculate on the cause of missing content on a site if you don’t have any evidence to back that up. What you refer to above is not a general WordPress.com policy, but a very specific process that happens on only some sites under very specific circumstances. In the vast majority of cases nothing is removed from a WordPress.com site if an upgrade expires, but the content continues existing at the free address that was assigned to the site when it was created.
Giving answers like this is not helpful, but instead spreads misinformation and confusion about how WordPress.com works. Here it would have been better to just ask for the URL of the site in your first reply, and then tagging it for staff to check the logs for what happened once we had that information.
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@kokkieh thank you for your feedback. Recently I was observing a similar question and answer, and I thought it is the same case. I guess it just shows, that there are so many different cases, even if they seem similar first. I will keep observing and keep learning. Thank you.
@cruisingconch, I am sorry, that you might have lost your site’s content. And apologize for the initial inaccurate assistance I provided as a volunteer here. -
Thank you, I understand what happened.
If I want to start a new blog, do you think it’s better to use the domain with my existing WordPress.com site or create a new site with it? I’m just looking at the ‘choose how you want to use your domain’ page in the site domains tab.
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If I want to start a new blog, do you think it’s better to use the domain with my existing WordPress.com site or create a new site with it?
That’s entirely up to you. You haven’t used your existing site yet, so there’s no content that would be lost if you just continued on that site. But if you prefer to start a completely new one you can do that as well. Then you can always set the existing site to private and use it as a test site to try out themes or new features before using them on the actual site.
Let us know if you run into any issues or have any other questions in setting up your site.
Recently I was observing a similar question and answer, and I thought it is the same case. I guess it just shows, that there are so many different cases, even if they seem similar first.
This is why the first step when helping is always to first make sure of the site someone is asking about, so you can check the actual details of what’s going on.
Remember that it’s completely okay to give a reply that’s just a question. You don’t need to provide a potential solution right away if you simply don’t have the information you need to do that.
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