Blog Disappeared

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  christophersterricker · Member · Jan 10, 2014 at 10:44 pm

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  And, just so things can get more weird I just tried logging in via my phone so I could take a pic of successfully signing in on that platform and sending it to you but now I cannot. It has the same results as any other platform.

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  kardotim · Member · Jan 12, 2014 at 5:16 pm

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  Could you please send me a screenshot of the page where you are logged in as ‘hallwaysledge’ but shows ‘christophersterricker’ in the admin bar as suggested in my previous reply.

  Thank you!

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  kardotim · Member · Jan 17, 2014 at 9:28 am

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  Thank you for the screenshot. Could you please try these steps:

  1: Open the Firefox browser

  2: Follow these instructions to reset the browser https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

  3: Go to http://wordpress.com

  4: Log in using the username hallwaysledge

  5: Let me know if you were able to log into that account

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  christophersterricker · Member · Jan 17, 2014 at 2:18 pm

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  I don’t use Firefox. I use safari. And I’ve already tried resetting it along with clearing caches etc. I don’t mean to sound ungrateful for your effort here but you’re giving me “fixes” I’ve already tried by googling or having already read in other forum posts from numerous other people who have experienced similar occurrences. This has gone way past frustrating as we are getting no where and you have given me no insight as to what may be the issue.

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  kardotim · Member · Jan 17, 2014 at 2:33 pm

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  I don’t use Firefox.

  Please give Firefox a try. It’s important to test in this browser because only then we know whether the issue is browser specific or not.

  Thank you.

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  christophersterricker · Member · Jan 20, 2014 at 4:12 pm

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  Ok, gave Firefox a try, followed the directions you linked twice just to make sure. Nothing. Same results. I have a screen shot if you need it.

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  rachelmcr · Member · Jan 20, 2014 at 5:32 pm

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  Hi there,

  Can you please confirm that you are logging in by entering your username and password (and not your email address and password)?

  That is, please make sure you log in with the username hallwaysledge and the password for that account. I noticed that the email address for your account christophersterricker is very similar, so if you log in with your email address you may end up logged in to the wrong account.

  If you still end up logged in to the wrong account, please let us know.

  You can also double check the username and email address for the account you’re logged into by visiting your account settings page here: https://wordpress.com/settings/account/

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  christophersterricker · Member · Jan 20, 2014 at 6:03 pm

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  rachelmcr, over the course of this I have tried logging in every way there is to log in, user name, email address, to try different things. Both with the same results. I did as you asked after double-checking my account info as you suggested and I’m shocked to report there was no difference, please insert sarcasm. However, and this may be a faulty memory on my own behalf, I never remember the user name associated with this account being the one that is so similar to the email address you cited. It had always been the same as the beginning portion of the gmail account linked to this blog that I use to receive notifications etc. Don’t know if that tid-bit helps any. I’m starting to wonder now if my account may have been compromised somehow and all of this is as a result of that?

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  rachelmcr · Member · Jan 21, 2014 at 10:54 am

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  Hi there,

  Thanks for confirming what steps you’ve tried. We’ve looked at both accounts on our end, and there’s no evidence that either account has been compromised or that either account email address has changed — that’s part of why this is so confounding. In testing this on our end, both accounts work as expected.

  I noticed that you enabled two-step authentication on your hallwaysledge account after sending your last message. Were you able to log in successfully to that account?

  If not, could you email us a screenshot of the account settings screen, after logging in to hallwaysledge and then after logging in to the christophersterricker account? Thanks!