Blog Disappeared
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We have been working on setting up our site for a couple weeks now and last night my sister was working on it and she doesn’t know what she did wrong… now when we try to view the site it says the page isn’t working and that it ‘can’t handle the request’. Help! We don’t know where to go from here.
The blog I need help with is: (visible only to logged in users)
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Also, it is now saying that I no longer have a domain for my site, which I believe is untrue. Can someone please help me with this? It’s like everything has been erased.
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We do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.me/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ -
thedrunkenwhey.com is a WordPress.ORG software install hosted by BlueHost, not by wordpress.COM
WHOIS: Click Here
IP Address: 66.147.244.109
Name Servers:
ns2.bluehost.com
ns1.bluehost.com -
Thanks for your response.
I’m actually not sure what the issue is. When I am logged in and I go directly to our site (where I used to customize and edit everything) this is the message that comes up:
The http://www.thedrunkenwhey.com page isn’t working
http://www.thedrunkenwhey.com is currently unable to handle this request.
So I am unable to access anything. Any ideas?
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We cannot help you here.
thedrunkenwhey.com is a WordPress.ORG software install hosted by BlueHost, not by wordpress.COM
WHOIS: Click Here
IP Address: 66.147.244.109
Name Servers:
ns2.bluehost.com
ns1.bluehost.comContact your web host. https://www.bluehost.com/contact-us
You are posting to the wrong support forum.
We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.me/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/
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