Blog disappeared

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  oluwabumia · Member · Jul 18, 2017 at 5:21 am

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  In 2016 I purchased the domain “browngirlwoes.com” it is under autorepay. On June 15, 2017 I received a email saying that I needed to pay for my domain because the year had past but I and under autopay so I thought nothing of it, I also received a PayPal confirmation on June 15,2017 saying my payment went through.
  When logging in my user name I went to purchases and it stated I had none. I went to blog and it asked me to start a blog because I didn’t have one.
  I am confuSed because I can not access my blog, the one I purchased the domain for. It’s like it has disappeared and I cAnnot post.

  I truly hope you can help! Thank you.

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  thesocialactor · Member · Jul 18, 2017 at 7:15 am

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  Hey oluwabumia,

  I am adding a modlook tag for the Support Staff to look into the matter. Please be patient and subscribe to this thread so that you are duly notified when the Team contacts you here.

  Regards,
  RV

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  kokkieh · Staff · Jul 18, 2017 at 8:40 am

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  Hi there,

  The account you’re using to post here doesn’t own any sites or domains on WordPress.com.

  The domain, browngirlwoes.com, belongs to a completely different username account. You need to be logged in as the correct account to access that domain.

  Log out of this account and clear your browser cache, then use the email address at which you received the renewal notice to log in or to reset the password.