blog disappeared

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  morganezdubruitsouslacouette · Member · Jul 31, 2017 at 5:38 pm

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  Hi,

  Yesterday I added a block of text in the editor of my wordpress blog http://www.du-bruit-sous-la-couette.com and afterwards the page became all white. It’s like the blog disappeared from Internet.
  I do not have any acces to the blog, just a white page.

  Would you have a clue to help me find back my blog?
  Thank you so much for your help!
  Morgane Z.

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  akumarjain · Staff · Jul 31, 2017 at 5:43 pm

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  http://www.du-bruit-sous-la-couette.com is not hosted on WordPress.com.

  This support channel handles assistance to WordPress.com hosted sites. You can get some support in the support forums at https://wordpress.org/support/

  As an alternate, you can also contact the support team of your hosting provider to seek help solving your problem.

  WordPress.org and WordPress.com are different entities with separate documentation and support forums; more information about the differences can be found here: https://en.support.wordpress.com/com-vs-org/

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  franfernandz · Member · Jul 31, 2017 at 5:44 pm

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  Hi @morganezdubruitsouslacouette.

  Is you site hosted in WordPress.com?

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  richardjohnhunt · Member · Aug 1, 2017 at 10:14 am

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  Howdy morganezdubruitsouslacouette,

  Looks like your site is indeed not hosted with WordPress.com as the DNS is currently going through ovh.net :

  https://who.is/dns/du-bruit-sous-la-couette.com

  That being said, I wanted to confirm for you that your site isn’t removed from the web, but rather there is a fatal error happening your site and it’s causing a 500 error.

  https://api.monosnap.com/rpc/file/download?id=0K1OeOVCVeFQ7hqQju08xUDVWXWqpk

  500 errors can be caused by a huge number of things. Most the time it’s either a syntax error in your sites code like a the functions.php file of your theme so that will be hard to narrow down.

  Your best bet is to either revert any changes you made if you still have access to the wp-admin or revert to a backup if your hosting provider offers that. But either way you will need to take this issue to your hosting provider rather that WordPress.com’s support forum to get a proper solution.

  Hope this helps,
  Richard

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  morganezdubruitsouslacouette · Member · Aug 1, 2017 at 3:30 pm

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  Hi everyone, thanks a lot for your answers!
  Indeed, my blog is hosted on WordPress.org, I thought it was the same as WordPress.com, my mistake.

  Thank you Richard, I have a better idea of what happened now, I will search there. Your answer helps me yes.

  Thank you!
  Morgane.