Blog displays as a page on another site
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Somehow the nameservers were moved to fatcow.com, the site that I pay for the custom URL. I have changed them back to ns1.wordpress.com and ns2.wordpress.com, but cannot get to my WP Admin page. It shows up as a blank white page. When I try to view the shaughnadkins page, the index page for a site I am hosting at fatcow.com is shown. I have always updated this site as a blog post on wordpress.com.
Many thanks in advance for your assistance!
The blog I need help with is: (visible only to logged in users)
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I’ve tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.
They are currently experimenting with making the live-chat feature available to more users for one week. If a staff member is available a pop-up window saying “How can I help” should appear on your dashboard, allowing you to contact them directly to help you with this. If you manage to contact staff this way before they answer this thread, please set this thread to resolved and let me know so I can remove the staff tag again.
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Kokkeieh, thank you so much! Looking forward to using Live Chat, if it happens. Will set the thread resolved if the problem is taken care of.
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Hi @janetlenius : I can see that the name servers for shaughnadkins.com are pointing correctly towards WordPress.com, however, a mapping subscription doesn’t exist for that domain. The error may have come about due to a previous mapping subscription expiring.
Which WordPress.com site were you previously mapping that domain to? You can add the mapping back by heading to the Domains page in WordPress.com here:
From here, select the option to Map an Existing Domain and then follow the screen prompts accordingly.
Let me know if this helps or if you have any extra questions around this.
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I clicked the Domain Mapping link, typed in http://www.shaughnadkins.com/, and got this error message:
“Sorry but http://www.shaughnadkins.com/ does not appear to be a valid domain name.”
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Hey there.
Could you please try mapping shaughnadkins.com, without the www. at the beginning? The www. isn’t supported and is always stripped out here at WordPress.com.
The reason for this is that www. is an old protocol that goes back to the days when everything was under a separate server: www (www.example.com) was the web server, mail (mail.example.com) was the mail server, print (print.example.com) was the print server etc. Nowadays, everything is run order the web server and www. is redundant.
I can understand that the use of www. in web address has become conventional and, for this reason, WordPress.com will still redirect visitors who type it into their browsers to the correct URL i.e. visitors to http://www.shaughnadkins.com will be redirected to shaughnadkins.com. With this in mind, you can feel free to use either version when handing out your site’s address.
Let me know if you have any extra questions around this. :)
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Leaving off the www worked, but when I got to the step where I am supposed to select which of my blogs should be mapped this domain, shaughnadkins.com is not listed!
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Hi there.
I can see the following three WordPress.com sites on your account:
* https://janetlenius.wordpress.com/
* https://deankellner.wordpress.com/
Is one of these the site your domain to? If not, do you remember the WordPress.com site address of your old site? I’ll see how I can help.
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Siobhyb, thank you!
The blog I am trying to map to is shaughnadkins.com. I registered the URL on 12/14/2012 through fatcow.com, but before that it would have been shaughnadkins.wordpress.com. I have always updated the blog through the wordpress account.
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Hi @janetlenius.
Our records show that shaughnadkins.wordpress.com was deleted two years, and there doesn’t appear to have been on any content on that site when it was deleted.
I took a look at a cached version of shaughnadkins.com through Google, as it appeared on the 2nd April, 2015:
Here’s a screenshot:
Does that look the same as you remembered the site? If so, I can tell that that content was not hosted here at WordPress.com. Is it possible you created content for your site on a different host?
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No, the shaughnadkins.com site was about angel healing services. I created that site through the WordPress dashboard, and just had the custom URL through Fatcow.com. I had not touched the site since April 2013, and found out the site had disappeared when Shaughn called me about a month ago to ask why there was wolf information on her site. Somehow the nameservers got move to Fatcow, and the youthsavingwolves.com website, a site I host on Fatcow, ended up appearing as the index page for Shaughnadkins.com.
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Hi there.
I found the following two sites had been created, and then deleted, two years ago on WordPress.com under a different account to the one you’re writing from:
https://shaughnadkins.wordpress.com/
https://shaughna.wordpress.com/
When did Shaughn last see the site up and running? If it was less than two years ago then we can rule out those two site addresses.
In addition, I looked up the domain using web.archive.org and was able to find the following snapshot from February:
http://web.archive.org/web/20140226230632/http://www.shaughnadkins.com/
The snapshot from February indicates that the site was hosted elsewhere, and not on WordPress.com. Instead, it looks like it was running on the free and open-source software available at WordPress.org. If you’re unsure of the difference between WordPress.org and WordPress.com, this page will help out:
Would you be able to contact FatCow’s support team directly to find if they have a backup of that site available? I believe the site was hosted directly through them, not WordPress.com.
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Hi Siobhyb,
The February snapshot is the correct website! I was told that the site had to be a WordPress.com site, because when I logged in to my account, there was an alert next to the shaughnadkins.com site saying “Please install Jetpack.” I asked the WordPress.org forum about this, and they said the only way the Jetpack could be recommended is if you have a WordPress.com site. They had me look at the com-vs-org page, I decided I must actually have a .com site, and started a new thread asking for help on the .com forum.
I can ask Fatcow if they have a backup of the site, but I have never had an index file for the site. I have always just updated it as a blog through my WordPress dashboard.
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Fatcow only keeps backups for one week. Their tech support told me to change the nameservers back to ns1.fatcow.com and ns2.fatcow.com, which I have done.
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Now Fatcow is telling me to change the nameservers back to WordPress. Since you are saying it is a .org site, should I change them to ns1.wordpress.org and ns2.wordpress.org?
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Hi there.
The February snapshot is the correct website! I was told that the site had to be a WordPress.com site, because when I logged in to my account, there was an alert next to the shaughnadkins.com site saying “Please install Jetpack.”
Jetpack is a plugin that we offer for WordPress sites hosted outside of WordPress.com. It requires that you connect to your WordPress.com account to activate its services, and you’re able to view and manage Jetpack-connected sites from the WordPress.com Dashboard. However, Jetpack-connected sites are still not hosted here.
Now Fatcow is telling me to change the nameservers back to WordPress. Since you are saying it is a .org site, should I change them to ns1.wordpress.org and ns2.wordpress.org?
To be clear: WordPress.org is where the core WordPress software can be downloaded. It’s not a hosting service, like WordPress.com or Fatcow, and you therefore can’t point your name servers towards it. As your site was hosted through Fatcow, you’ll need to update your name servers to them. I hope their support team is also able to help you restore a backup of your site through them. Can you contact them directly to ask if they’re able to help out?
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I contacted Fatcow through their chat service, and they only backup sites for one week. The Shaughnadkins.com site has been missing since about February.
I have never had an index.htm or home.htm file for shaughnadkins.com. I created the site as a blog in WordPress, and just updated the site by logging in to my WordPress account.
The only thing Fatcow did was provide the custom URL, so it would not have to be called wordpress.shaughnadkins.com.
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Hi there.
I have never had an index.htm or home.htm file for shaughnadkins.com. I created the site as a blog in WordPress, and just updated the site by logging in to my WordPress account.
From the snapshot of your site from February, found by searching web.archive.org, we can see that it wasn’t hosted here at WordPress.com:
http://web.archive.org/web/20140226230632/http://www.shaughnadkins.com/
The “Written with WordPress.” link towards the bottom of the page directs to WordPress.org. WordPress may have been installed on any number of hosts, including Fatcow, and you’ll have been able to use it to create your site.
As you were connected to WordPress.com via Jetpack, you’d have been able to manage the site’s updates directly through your Dashboard here. You can find information on this feature here:
http://jetpack.me/support/site-management/
As the actual site was self-hosted, however, WordPress.com wasn’t hosting it or managing backups for you.
If you didn’t manually back up your site, have a plugin in place to automatically backup for you, and your site’s host isn’t able to help out with backups, then I’m afraid my best suggestion is for you to try and recreate the site by copying content over from the web.archive.org snapshots.
I understand that this must be a frustrating situation to be in, and I’m sorry that there isn’t anything I can do help restore your site’s backup.
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Whew! This has certainly been confusing, but thanks for explaining. Before I go ahead and try to re-create the site, should I try to see if the site is at wordpress.org? Or is the web.archive.org/ the only place it exists now?
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Whew! This has certainly been confusing, but thanks for explaining. Before I go ahead and try to re-create the site, should I try to see if the site is at wordpress.org? Or is the web.archive.org/ the only place it exists now?
WordPress.org is the place where you can download the core WordPress software. You won’t be able to obtain a backup of your site there as it’s not a host. If your web host doesn’t have a backup, then the content of your site will only be accessible in places like web.archive.org.
I would recommend having a last chat with FatCow to be absolutely certain on whether they can help out. Explain to them that your site was running on the free, open-source software available at WordPress.org and that it wasn’t hosted at WordPress.com.
If anything needs further clarification on this then please do just let me know.
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