blog does not load smoothly

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  barbarabriggsdesigns · Member · Sep 21, 2010 at 4:01 pm

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  Toward the top of my page, right around the same line as the bottom of my photo on the right, it always gets stuck when I try to scroll and the browser then freezes up. Once I can get down past that – it takes a while to unfreeze, if it’s going to – I can scroll down just fine. But if I try to scroll back up, it freezes again in the same place. The text jumbles and repeats. I’ve had notices of this happening from several of my readers, so I know it isn’t just a browser issue with my computer. Any help would be most appreciated. This problem started happening about a month ago and I don’t know how to fix it.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 21, 2010 at 4:52 pm

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  I’m using a Firefox 3.6.9 browser and your blog loads quickly and smoothly for me. I do NOT experience the problem you experience. Your issue sound ;ike a browser issue to me.

  Please try these troubleshooting techniques:
  1. Some issues that you encounter with your WordPress blog or account can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies. See here > http://en.support.wordpress.com/browser-issues/ The instructions for specific browsers are found here > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  2. Some issues can be resolved by upgrading your browser.

  3. Some issues can be resolved by using another browser.

  4. Some issues can be caused by not updating your Flash. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

  If the techniques do not solve your problem then plasea file a support ticket with Staff using this link and be sure to provide full infomation and details including which operating sysem and which browser and version of it are you using. http://en.support.wordpress.com/contact/

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  barbarabriggsdesigns · Member · Sep 21, 2010 at 5:44 pm

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  Thank you! I’ve followed the steps you outlined and I think I have the problem solved.

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  timethief · Member · Sep 21, 2010 at 6:42 pm

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  YAY! That’s great news. Thanks for letting us know and best wishes with your blog. :)

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  barbarabriggsdesigns · Member · Sep 21, 2010 at 10:18 pm

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  I spoke too soon and find the problem hasn’t gone away. The blog works great on Firefox, but after updating Adobe Flash and clearing my cache and deleting cookies on Internet Explorer, the problem persists on the Internet Explorer and AOL browsers. I’m not at all savy when it comes to CCS and Code, but perhaps the problem lies there?

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  timethief · Member · Sep 21, 2010 at 11:46 pm

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  NERTS! Which version of IE browser are you using? You will have to file a support ticket with Staff and they need to know that. Here’s the link for Staff http://en.support.wordpress.com/contact/

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  thesacredpath · Member · Sep 22, 2010 at 12:17 am

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  The AOL browser has never worked well here and actually it has some major issues so I would suggest staying away from it. I’m unaware of any theme author that even thinks of AOL’s browser when they do testing.

  If you are using IE8, try turning on compatibility view.

  http://blogs.msdn.com/b/ie/archive/2008/08/27/introducing-compatibility-view.aspx

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  barbarabriggsdesigns · Member · Sep 22, 2010 at 1:23 am

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  Thank you for the suggestions…I’ll try them out tomorrow and see what happens!