Blog issues after updating Avada theme

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  katrinagarcia · Member · Sep 8, 2017 at 6:17 pm

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  After updating the Avada theme the blog shows up, but when you click on any of the images or title text it simply goes to a blank page.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 8, 2017 at 6:21 pm

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  This site at https://katrinagarcia.wordpress.com/ is not wearing that WordPress.ORG theme which is not available for wordpress.COM hosted sites.

  The site wearing the Avada theme is not hosted by wordpress.COM. It is not on our servers and our support docs do not apply to it.

  This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  timethief · Member · Sep 8, 2017 at 6:23 pm

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  To locate your web host type the URL of the site into the search box at http://www.whoishostingthis.com/ and then contact your web host’s support team.