blog & Live chat

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  dorisyuyu · Member · Mar 23, 2015 at 2:55 am

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  The new version of post an article where could type words , the bar become too narrow like only two lines, in the past should be like this size of writing the question of this big, now only has two lines version and full screen, I am wondering if I could adjust the size?

  I can’t find the function of Live chat in my pages,
  or it is because I am not official paid-member ?

  Thanks for you help

  The blog I need help with is: (visible only to logged in users)

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  jeremeylduvall · Member · Mar 23, 2015 at 7:30 pm

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  Hi!

  First, regarding Live Chat, we’re trying our hardest to expand that to all users at all times. However, for right now, we’re only able to offer Live Chat to a percentage of our users. We’re trying to expand as fast as possible!

  The new version of post an article where could type words , the bar become too narrow like only two lines, in the past should be like this size of writing the question of this big, now only has two lines version and full screen, I am wondering if I could adjust the size?

  Are you referring to the new post editor that looks like this?

  http://d.pr/i/1heHP

  Could you elaborate on the specific issue? I’m not quite sure what you mean by “two lines version.” If you could include a screenshot in your Media Library, that would be really helpful. Screenshot instructions can be found here:

  Take a Screenshot

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  dorisyuyu · Member · Mar 25, 2015 at 1:39 pm

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  Hi, I mean like this

  

  how can I adjust the setting.

  As for the Live Chat, I mean
  Where can I find the link to use the function
  For example, like facebook,
  I could chat with others through “message” from the page of the person but where’s the place can I find to chat with the engineer and solve the problem of using WordPress?

  Thank You :)

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  jeremeylduvall · Member · Mar 25, 2015 at 8:45 pm

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  how can I adjust the setting.

  The link you provided is a picture of our new editor. It isn’t possible to opt out of this editor. There is no setting for this. Could you let me know what you don’t like about the new editor? We’re always looking to make improvements!

  As for the Live Chat, I mean “Where can I find the link to use the function?”

  The chat box will only be displayed when we have Happiness Engineers available to help. It’s controlled on our side so there isn’t a way for you to select when it is enabled or not. When someone is available, we’ll display it so you can chat with us! There isn’t a way for you to turn it on when you need help or turn it off when you don’t.

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  dorisyuyu · Member · Mar 26, 2015 at 1:42 am

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  The new editor is OK
  but I mean on that day, when I used the new form,
  like the picture above,
  it’s only two/three lines blank in the edit place,
  which is not user friendly;
  however, yesterday when I was using the new editor ,
  it became normal like this
  http://goo.gl/26p9tb

  Just wondering why on that day the form like this
  http://goo.gl/qW3ktR

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  jeremeylduvall · Member · Mar 26, 2015 at 3:59 pm

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  Hi,

  I’m not quite sure why you saw this view:

  

  Did you have your browser shrunk for any reason? Could you try expanding your browser to full screen size? The other view you pasted appears to be closer to the normal view.

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  dorisyuyu · Member · Mar 26, 2015 at 4:17 pm

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  I am not so sure why it’s like that then
  However the problem is no longer exist for the moment, if it happens next time, I will try to see if I shrunk my screen

  Thank you for your help

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  jeremeylduvall · Member · Mar 26, 2015 at 7:37 pm

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  Great! If the problem happens again, please also don’t hesitate to reach out.