Blog not working

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  shaunapetersonphotography · Member · Feb 17, 2016 at 4:57 pm

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  I was in my wordpress blog and it booted me out and now it says can’t reach this page. My website will not come up now. An alert came up and said check to see if my jetpack is updated and it is?? I checked to make sure my server was working and it is as well, not sure what to do next?

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  timethief · Member · Feb 17, 2016 at 4:58 pm

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  What is the exact URL starting with http:// of the site you refer to please?

  I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.

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  timethief · Member · Feb 17, 2016 at 5:00 pm

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  Note that this is wordpress.com support. We do not provide wordpress.ORG software support or Jetpack support.

  Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built into WordPress.COM blogs, and we do not provide Jetpack support on these wordpress.COM support forums. Please direct Jetpack issues to where they can get Jetpack support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a wordpress.ORG software install on paid hosting, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/