Blog page will not display

  • Unknown's avatar
    c3iconstudents · Member ·

    My blog page will not display on my computer in either google chrome or internet explorer. I have cleared the cache multiple times and still nothing. Any other possible solutions?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thatrobyn · Member ·

    Hi there!

    Could you explain what you do see when you go to: http://c3iconstudents.com/ ?

    I am able to view your site without trouble. This is my view:
    https://cloudup.com/cHZu-fBF3EA

    If it’s possible, take a look at your site via another computer, or wifi, as well. Let me know if you see anything different at all.

    Looking forward to hearing from you. Thanks very much.

  • Unknown's avatar
    c3iconstudents · Member ·

    It is just a blank white page. The tab just continues to spin like it’s loading but never actually loads. Sometimes it says Page Not Found. My internet is working for all of my other webpages. My CPU is only a 1 year old Macbook pro. I cannot think of any reason why it loads on everyone else’s machine but mine.

  • Unknown's avatar
    thatrobyn · Member ·

    HI there!

    Ok, let’s do a bit of detective work…

    First, let me tell you that I’ve had a number of people test your site, and we’re all able to see it.

    So, let’s get to the bottom of why you cannot.

    1. Could you please log out of WordPress.com altogether, and then take a look at your site? Let me know if you can view your site when you are NOT logged in.
    2. Also, please take a look at your site with both HTTP and HTTPS in the address bar. Let me know if this makes a difference.
    3. Could you tell me who your Internet Service Provider (ISP) is?
    4. Please run a Traceroute using these instructions, and let me know the results.

    Thank you very much for the testing — we’ll get to the bottom of this!

  • Unknown's avatar
    thatrobyn · Member ·

    One last request :)

    Could you also let me know if you’re running any security software (both on your computer and/or your browsers).

    Thanks much!

  • Unknown's avatar
    c3iconstudents · Member ·

    It worked like a charm when logged out. I then had to logged in to reply to your post. After I logged in I refreshed the page and now it is doing the same thing it has been doing all along.

  • Unknown's avatar
    thatrobyn · Member ·

    Hi again,

    Ok, this is really great information for me to have.

    Please send along the other requested info, when you get a moment:

    Also, please take a look at your site with both HTTP and HTTPS in the address bar. Let me know if this makes a difference.

    Could you tell me who your Internet Service Provider (ISP) is?

    Please run a Traceroute using these instructions, and let me know the results.

    Could you also let me know if you’re running any security software (both on your computer and/or your browsers).

    Once I have the rest of this info, we can look further into what security wall isn’t allowing you to view your site when you’re logged into WordPress.com!

    Thanks so much.

  • Unknown's avatar
    c3iconstudents · Member ·

    http and https do not make any difference. It’s my work internet but I believe it is through Xfinity. I am not running any security software. I did the traceroute and will paste my results below:

    Traceroute has started…

    traceroute: Warning: http://www.c3iconstudents.com has multiple addresses; using 192.0.78.24
    traceroute to c3iconstudents.com (192.0.78.24), 64 hops max, 72 byte packets
    1 * * *
    2 10.0.0.1 (10.0.0.1) 10.207 ms 2.219 ms 2.332 ms
    3 96.120.104.21 (96.120.104.21) 16.438 ms 22.977 ms 9.621 ms
    4 xe-11-2-0-32767-sur01.martinsburg.wv.bad.comcast.net (68.86.252.109) 9.933 ms 12.616 ms 9.839 ms
    5 68.85.61.86 (68.85.61.86) 24.351 ms 11.148 ms 12.715 ms
    6 he-3-14-0-0-cr01.newyork.ny.ibone.comcast.net (68.86.94.101) 17.252 ms 21.416 ms 16.335 ms
    7 he-0-11-0-0-pe02.111eighthave.ny.ibone.comcast.net (68.86.85.18) 15.963 ms 18.041 ms 16.097 ms
    8 50.242.151.70 (50.242.151.70) 17.126 ms 15.940 ms 16.378 ms
    9 xe-0-3-0-19.r05.nycmny01.us.ce.gin.ntt.net (157.238.64.22) 18.984 ms 17.857 ms 18.683 ms
    10 192.0.78.24 (192.0.78.24) 16.536 ms 16.677 ms 16.169 ms

  • Unknown's avatar
    thatrobyn · Member ·

    Ok, great. I will take all this information to my team. Thank you very much for finding all that data!

    You should confirm whether or not this happens when you’re logged in at home, or anywhere outside of your office/work internet. It’s not unusual for a company to block access like this. If it’s possible, you should check in with your tech support and ask if this is what is happening with you.

    Thanks much!

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