Blog posts being returned

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  unmasker4maine · Member · Apr 11, 2017 at 8:01 pm

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  Posts sent to recipients cannot be delivered…they are returned. I can send and receive all other e-mails.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 11, 2017 at 8:04 pm

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  Followers manage their own subscriptions and specify the frequency of receipt of posts from sites they follow.

  See what Staff said here please:

  Ask them to click the “manage subscriptions” link at the bottom of one of the old emails. Then on the webpage that appears, click on “settings” and make sure that “block all emails from WordPress.com” is not checked. https://en.forums.wordpress.com/topic/email-to-my-followers-stopped?replies=5#post-2552242

  Other checks your followers can make include:
  looking in their email client spam filters;
  and, if they use gmail or google apps they can consult these guides:
  https://en.support.wordpress.com/email-address/
  https://en.support.wordpress.com/email-notifications/gmail-issues/

  If they are not successful, and they have wordpress.com accounts they will need to login and communicate with Staff in this thread.

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  unmasker4maine · Member · Apr 11, 2017 at 9:14 pm

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  This is not about the followers. It’s my e-mail list that is not receiving posts, therefore, I can’t get such a message to them.

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  gemmacevans · Member · Apr 12, 2017 at 9:36 am

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  Hi there,

  It’s my e-mail list that is not receiving posts, therefore, I can’t get such a message to them.

  When you say your email list, are you referring to people who have subscribed to your blog, to receive email notifications of new posts?

  Thanks!

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  unmasker4maine · Member · Apr 12, 2017 at 10:36 am

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  No. My e-mail list of friends, etc. They return with this note “There was a temporary problem delivering your message to …….”

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  gemmacevans · Member · Apr 13, 2017 at 8:28 am

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  Hi there,

  They return with this note “There was a temporary problem delivering your message to …….”

  Are you sending the emails directly from your email account? If so, that sounds like an issue with your email provider. I’d recommend speaking to them to see why the emails are bouncing — they should be able to help.

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  unmasker4maine · Member · Apr 13, 2017 at 2:36 pm

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  Yes I am. I’ve spent many hours with Google (g-mail). The supervisor tried contacting you (wordpress) a couple days ago, to no avail. It would be so much easier, and less frustrating, if customers could speak with a person. Can the two of you get together w/ me on a call so that I can solve this problem?

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  gemmacevans · Member · Apr 16, 2017 at 9:53 am

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  Hi there,

  If you are creating and sending the emails from within your Gmail account, then only Gmail can help with the problem — in this case the emails aren’t being generated and sent by WordPress.com.

  However, if you were having issues with people subscribing to your blog directly (for example, using the follow blog widget), that’s something we could look into.