Blog recovery

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  staff-blorbo · Staff · May 29, 2021 at 6:39 pm

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  Please send an email to passwordhelp@wordpress.com explaining the situation, and we’ll see if there’s anything we can do for you.

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  cyberqueen2020 · Member · Jun 1, 2021 at 11:41 pm

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  Folks regarding reply by Staff person Kokkieh reply#36839995

  I’m trying to recover BridgetBirchett.com I filled out the recovery form and hit the submit button. It was rejected because it states BridgetBirchett.com is under WordPress.org. What should I do? I have transaction numbers from my bank to prove purchases from WordPress. Thank you

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  staff-blorbo · Staff · Jun 1, 2021 at 11:45 pm

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  Please see my reply above, we cannot directly help with this in the public forums.

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  cyberqueen2020 · Member · Jun 2, 2021 at 12:08 am

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  Can you direct me to another WordPress Department?

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  staff-blorbo · Staff · Jun 2, 2021 at 12:10 am

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  That’s what I was doing in my reply above. ;)

  Here’s the text from it:

  Please send an email to passwordhelp@wordpress.com explaining the situation, and we’ll see if there’s anything we can do for you.

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  cyberqueen2020 · Member · Jun 2, 2021 at 12:11 am

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  Ok Got It! Thank you so much.

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  cyberqueen2020 · Member · Jun 3, 2021 at 2:51 pm

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  Any new dvelopments?

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  staff-blorbo · Staff · Jun 3, 2021 at 5:46 pm

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  I don’t see any emails in our system from the email address on your account.

  What email address did you send from when you contacted passwordhelp@wordpress.com ?

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  cyberqueen2020 · Member · Jun 3, 2021 at 7:44 pm

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  For the sake of clarity. What email are you looking for? Just checking to see if we are on the same page.

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  cyberqueen2020 · Member · Jun 3, 2021 at 8:12 pm

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  Why is this taking so long?

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  staff-blorbo · Staff · Jun 3, 2021 at 9:16 pm

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  I search for emails sent from the email address you have under your account at https://wordpress.com/me/account

  Did you email passwordhelp@wordpress.com as suggested?

  If so, what email address did you send the email from?

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  cyberqueen2020 · Member · Jun 3, 2021 at 9:20 pm

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  I don’t have access to the email accounts associated with the blog. The accounts are hacked and I don’t want to send any sensitive information to the email accounts. Why is this issue taking so long to resolve?

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  staff-blorbo · Staff · Jun 3, 2021 at 9:25 pm

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  As mentioned, this is not something we can assist with on the public forums.

  Please send an email to passwordhelp@wordpress.com explaining the situation, and we’ll see if there’s anything we can do for you.

  Once you have sent an email to passwordhelp@wordpress.com explaining the situation, our Account Recovery team will review the situation and reply to your email as soon as they can.