Blog's domain expired

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  gronser · Member · Sep 11, 2015 at 7:39 am

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  Our blog’s domain toyenhagen.no expired 10 days ago. When I try to renew Domain Mapping for toyenhagen.no, I get the message that we don’t have this product.

  Domeneshop says the problem is in WordPress. Can you help us, please?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Sep 11, 2015 at 8:17 am

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  Upgrades have to be renewed from the user account that originally purchased them. Are you using that account?

  If this did not solve your above problem, please wait for Staff assistance as this thread has already been marked for their attention.

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  gronser · Member · Sep 11, 2015 at 8:45 am

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  Great! Thank you!

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  rachelmcr · Member · Sep 11, 2015 at 10:27 am

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  Hi there,

  I see that the other administrator on the site, who owns the domain upgrade, logged in to their account and renewed that upgrade from their My Upgrades page. The domain is now renewed and working again on the site: http://toyenhagen.no/

  Please let me know if I can do anything more to help with that. :)

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  gronser · Member · Sep 11, 2015 at 11:34 am

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  Problem solved when administrator who owns the site did the upgrade. Thanks!