BLOG's features & links are DEAD
-
VERY strange and far-reaching problem, that’s been ongoing for months. Clicking the GET HELP button does not work either, so I’m hoping the right person will see this and direct someone at WP to my plight!
Situation: my blog seemed to get permanently set backwards in time to an ancient version of WP, or something. Something very weird has happened here. Most anything I attempt to doresults only in a blank screen w/a WP logo in the middle of it. No stats beyond the most basic ones that have been around for years (no breakdown of locations, etc, that once were there). No “new editor.” No access to my WP reader for other WP blogs.
This is seriously messed up.
This started last fall right around the time there was a multi-location outage of the internet in eastern states, so I originally thought this might be part of that situation, but it never corrected.
I reached out for help at the time and was advised to “clear my cache” which I did, which helped nothing at all. This has been the situation for about 6 months now.
I can’t post anything without going through my admin. Everything I *can* accomplish takes extra effort and back doors, so to speak, to do. This is really aggravating, as you might imagine, and seriously detrimental to my WP experience.
Anyone? Can anyone help me get this straightened out? I’m not on a “WP Plan,” so have no access to that team… and as I’ve said, clicking the prominent GET HELP button that appears on various pages here brings up the same blank screen w/WP logo in the center. I am barely hanging on here with bare bones functionality.
HELP please, someone?
Many thanks for whatever comes back.
The blog I need help with is: (visible only to logged in users)
-
You are using an old retired theme that does not support all wordpress.com features. I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
While you are waiting for Staff help please make sure you are running an up to date browser version found at https://browsehappy.com
Read all the tips here https://en.support.wordpress.com/browser-issues/ Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
Try using another browser.Then please provide this specific info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/ -
Thanks timethief for your acknowledgment. I’ve done all things mentioned in your first response. I’m subscribed to this thread.
I’d understand if a theme stopped being update-able, but for it to stop performing as it had been all along? This doesn’t seem right…
Anyway, thanks again and I’m on standby here. btw the browsehappy link returns insecure site, not configured properly…
I’m on an older MacBook pro using OX 10.7.5 and Firefox 48.0.2.
I believe this is as upgraded as I can be on this Macbook. (Yes I know need new system! But was getting along til a few mos ago… ) -
@wingingwithwhitehawk have you cleared all of your offline data?
Have you also tried a different browser to see if you get another result?
By the way, there are updates to Firefox; it should be asking about applying them for you.
-
I’m as updated as I can be w/Firefox on this Mac.
I don’t know what you mean re: clear offline data, tho I’ve cleared my cache to no benefit. Are these the same?
Thank you
-
-
As I shared in my first post and my last one, clearing the cache did nothing to improve this situation. Safari is also not helping.
Please please please… other ideas?
-
-
-
Everything was fine until it all just crapped out last fall. I should at least be able to return to where I HAD been w/Wordpress, with this configuration I have here?
-
If everything worked before that point, and now no browsers work even if you clear your cache, something must have changed on your settings. Are you able to see third party cookies here, for example?
https://en.support.wordpress.com/third-party-cookies/#checking-your-browserIf you use Firefox and pull up the console (right click / inspect element / console / refresh the page) do you see any errors there?
Have you thought about trying the desktop app to see if that will work for you?
-
The Mac desktop app is for farrr newer OS versions than I have. Old story.
I don’t know what to look for re: “errors” or what to do with anything I see. Below, for instance, is a bunch of stuff referencing “chrome,” and also gmail, which mean nothing to me as I don’t use chrome or gmail. Below all this “debris” (to me anyway… in pink) is a screen shot of ??? below which my blog is referenced re: MORE stuff I’m clueless about. Does anything here make sense to you or help me in any way?? In the screenshot, upper left corner, is reference to SOMETHING “installed Oct 20,” which MAY be about the time my blog went blooey.
There’s also something re: “https://jasonsavard.com” (“the green programmer”) and “webmail ad blocker” – ALSO meaningless to me, but I’m wondering why I’m seeing all this. If this glut email actually all gets thru to you I’ll be pleasantly surprised.
Anything useful below?
function openChangelogAndCloseNotification(notificationId) { chrome.windows.update(chrome.windows.WINDOW_ID_CURRENT, {focused:true}); chrome.tabs.create({url:”https://jasonsavard.com/wiki/Webmail_Ad_Blocker_changelog”, active:true}); chrome.notifications.clear(notificationId, function() {}); } chrome.notifications.onClicked.addListener(function(notificationId) { if (notificationId == “extensionUpdate”) { openChangelogAndCloseNotification(notificationId); } else { localStorage.adForSupportDismissed = true; chrome.tabs.create({url:”https://jasonsavard.com/contribute?ref=WABNotification”}); clearNotification(“adForSupport”); } }); chrome.notifications.onButtonClicked.addListener(function(notificationId, buttonIndex) { if (notificationId == “extensionUpdate”) { if (buttonIndex == 0) { openChangelogAndCloseNotification(notificationId); } else { chrome.notifications.clear(notificationId, function(wasCleared) { // nothing }); } } else { if (buttonIndex == 0) { chrome.alarms.create(“adForSupportAlarm”, {delayInMinutes:1440}); // 1440 minutes = 1 day clearNotification(“adForSupport”); } else { localStorage.adForSupportDismissed = true; clearNotification(“adForSupport”); } } }); chrome.notifications.onClosed.addListener(function(notificationId, byUser) { if (notificationId == “extensionUpdate”) { // nothing } else { if (byUser) { localStorage.adForSupportDismissed = true; } } }); function clearNotification(id) { chrome.notifications.clear(id, function() { // nothing }); } chrome.alarms.onAlarm.addListener(function(alarm) { if (alarm.name == “adForSupportAlarm”) { if (!localStorage.adForSupportDismissed) { chrome.runtime.sendMessage(“oeopbcgkkoapgobdbedcemjljbihmemj”, {action:”getInfo”}, function(response) { if (response && response.installed) { // installed so do nothing } else { var options = { type: “basic”, priority: 2, isClickable: true, title: “Webmail Ad Blocker”, message: “Thank you for using this extension!nIf you like it, consider supporting your developer with a contribution by clicking here.”, iconUrl: “images/notificationIcon.png”, buttons: [{title:”Remind me later”}, {title:”No, thank you”}] } chrome.notifications.create(“adForSupport”, options, function(notificationId) { lastNotificationShownDate = new Date(); }); } }); } } else if (alarm.name == “adForCheckerPlusForGmailAlarm”) { /* if (!localStorage.adForCheckerPlusForGmailShown) { var options = { type: “basic”, priority: 2, title: “Webmail Ad Blocker news”, message: “Thank you for using WAB! You may be interested in my Gmail checker extension: It offers desktop, sound & voice notifications while avoiding ads and the Gmail website!”, iconUrl: “images/notificationIcon.png”, buttons: [{title:”Click to see: Checker Plus for Gmail”}] } chrome.notifications.create(“adForCheckerPlusForGmail”, options, function(notificationId) { localStorage.adForCheckerPlusForGmailShown = true; }); } */ } }); chrome.runtime.onMessage.addListener( function(request, sender, sendResponse) { switch (request.name) { case “getLocalStorage”: console.info(“getLocalStorage called”); sendResponse( { ls : localStorage, } ); break; case “setLocalStorage”: localStorage[request.key] = request.value; sendResponse( { blah : “blah”, } ); break; case “sendGA”: sendGA(request.value); break; case “saveEmail”: email = request.email; break; case “showNotification”: /* -detect not already using gmail extension -detect gmail user -detect old time user -delay before showing notification -do not show more than once */ var installDate if (localStorage[“installDate”]) { installDate = new Date(localStorage[“installDate”]); } else { installDate = new Date(); } if (!showingNotificationInProcess) { showingNotificationInProcess = true; /* if (!localStorage.adForSupportDismissed && installDate.diffInDays()
-
Can you try disabling any extensions to see if that helps?
https://support.apple.com/en-us/HT203051Also, if all else fails, you could use wp-admin:
http://wingingwithwhitehawk.wordpress.com/wp-admin/ -
I *have* been forced to using *just* admin to do anything since last fall when WP basically crapped out on me for no apparent reason. I’ve got very few extensions and am not using Safari. I use Firefox.
I have no access to my WP reader, decent stats, various admin functions, and a host of other things I had before this happened. I just keep getting this blank screen w/Wordpress logo where functionality should be when I’ve done nothing to cause this.
It MUST be WordPress, not my setup.
Can’t believe this. :(
-
@wingingwithwhitehawk Please disable *all* extensions to see if that helps. You can always reenable them if it doesn’t. Please also check for any security programs that may be tinkering with your browser settings for you.
Also, if you can, try accessing WordPress.com on another computer.
-
Nothing helps my Firefox access. It is just NOT happening.
In Safari, there is some change (with all extensions gone)… I can see the better stats, for instance. However, when I click “Write” to write a post (at least it takes me to a post screen, which no longer happens in Firefox), the entire Post Settings panel flickers incessantly. It’s a wild strobing that is really distracting/annoying, as you might imagine. I can’t leave it open and adjust the window (smaller) to make it disappear off to the side while composing a post – it just scootches with the screen sizing. Of course I can close it, but it’s, you know, *useful*. Or it’s supposed to be.
I’ve looked around at other themes, but am seriously concerned about screwing up my 10-yr-old blog altogether (I did upgrade its theme a few years ago, once), which I do not want to do now! I don’t want to screw up (or lose) content when my real problem now with WordPress is, WP does not play nicely with older operating systems! Why NOT? We can’t all just go popping for new computers to accommodate operating systems that seem geared for just this: throwing out otherwise fine Macs (in my case) just to keep people buying new ones.
So aggravating. No other computer to experiment on, btw.
-
the entire Post Settings panel flickers incessantly. It’s a wild strobing that is really distracting/annoying, as you might imagine
I’ve actually seen that too in some very old versions of Safari. I’ll file a report on that.
For Firefox you might try a “clean install” (you can find instructions online) to see if that helps.
Or you might try Chrome instead.
- The topic ‘BLOG's features & links are DEAD’ is closed to new replies.
WordPress.com Forums 