Blue Host technical support says I have a "broken hyperlink" at WordPress.
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I had a file on my Blue host domain named Refun.pdf which came up on the screen when I clicked on its URL in my WordPress blog. I uploaded a new file named Refdiag.pdf to my Blue Host domain and when I clicked on its URL in my WordPress blog the file named Refun.pdf still came up on the screen. So I deleted Refun.pdf from my Blue Host domain. Now when I click on the URL for Refdiag.pdf I get error 404. The team at Blue Host says it is caused by a “broken hyperlink at WordPress.” What can I do?
The blog I need help with is: (visible only to logged in users)
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The URL (in Alex Aible’s blog) is http://abaible.com/Refdiag.pdf. I have also just found that when I click on the other URL which previously worked on this blog (http://abaible.com/4CT.pdf) it gets only error 404 now.
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http://abaible.com/Refdiag.pdf works fine.
http://abaible.com/4CT.pdf works fine.They are both hosted at Bluehost.
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I just used Internet Explorer to bring up my blog. I clicked on each URL
and got Error 404 both times. Did you click on the URL’s on my blog? -
I clicked on the links here. You are correct that on your WP.com blog post they go to 404s, which I suspect is because of some malconfiguration in the link code OR possibly due to a No Hotlinks setting at Bluehost. I can’t examine code on this machine (sorry) so I suggest you edit the posts and try removing those links and then adding them in directly copied from the Bluehost site.
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My site worked perfectly until two days ago. Then all of a sudden I got these errors. So it is clearly something that WordPress (or Bluehost) changed without debugging it. This is typical. Make a stupid change, let the user base complain, then let the user base give advice on how to fix it. Of course I want the links to work so I will try what you suggest.
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I have checked for you and I think in your wordpress post, where you link to these documents you have included the fullstop in the link.
http://abaible.com/4CT.pdf. – does not work
http://abaible.com/4CT.pdf – worksAnd your http://abaible.com/Refdiag.pdf hyperlink needs changing as the hyperlink you are using in your blog post is http://abaible.com/Refun.pdf and NOT http://abaible.com/Refdiag.pdf
Change these two links in your wordpress post and all should be fine.
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Thank you for responding. I do not understand why I cannot end a sentence with a period after the URL, particularly since it has worked that way for years. I also do not understand why I should have to use the hyperlink to a deleted file (Refun.pdf) rather than the hyperlink to the file that replaced it (Refdiag.pdf). Why doesn’t the hyperlink change when I change the URL?
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I tried everything that was suggested. The period at the end of the URL has no effect on the outcome. However, when I changed the Refdiag.pdf (my new file) to the Refun.pdf (my old file) the URL works. Since the 4CT.pdf URL still does not work, I assume there is still something seriously wrong with the hyperlinks about which I have no knowledge. If you access my blog (Alex Aible’s blog) on Google, you can verify the changes I have made and the continuing problem.
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I have edited my site so that the URL’s have been removed and replaced by my own customized Blogroll. This works perfectly for what was the original http://abaible.com/4CT.pdf URL but it does NOT work (error 404) for the original http://abaible.com/Refdiag.pdf even though everything is set up in exactly the same way. I would certainly appreciate any suggestions on how to proceed.
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