Bought a plan yesterday, but it doesn’t show in my account today
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Hi,
I hope you are well.
I bought a plan yesterday and today, it doesn’t appear in my account.
I can see it was charged in my bank account under WordPress PSJP2CVM0D Halifax, NS for the amount of 137,97 $.
Can you trace the transaction and see what happened?
Thank you.
Best regards,
Alexandre Dubé-Belzile
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
Thank you for confirming the account. I am removing the transaction ID you provided since this is a public forum.
You are correct, the subscription you purchased is not under the account you are contacting us from, but rather under a different WordPress.com account,adubebebelzile2016. Do you have access to that account? If not, we can begin the process of assisting you in regaining access.
Let us know, thanks! -
No, unfortunately, I don’t seem to have access to it.
Might be because of a typo in my email.
Can you help me regaining access?
Thank you
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Hi there,
What is the correct email address? I’ll check it against what is on file and if it is a typo, I’ll go ahead and fix it for you. Thanks! -
Hi,
The correct address is (email visible only to moderators and staff), so the account I’m using right now.
The typo was that I added a “be” in the email address (adubebebelzile.2016…)
Thank you.
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Hi there,
The email you provided isn’t the one on file. I will email you with the email information so we can get you access to the account again. Let me know if you do not see the email. Thank you!
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