Bought custom design and it's not working.

  • Unknown's avatar
    parispinched · Member ·

    Hi, I bought custom design last week and successfully changed my blog’s appearance. Today I wanted to change the font size again but nothing I do will change it. I’ve tried to change other things and nothing will change. Its seems that I cant use customise at all.

    A few days ago my husband cleared all cookies and cleaned my computer – could that have anything to do with it?

    Thanks

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thatrobyn · Member ·

    Hello! Are you able to change your font on the Customizer, but unable to Save the changes?

    If possible, send me a screenshot, so I can better understand the issue. I’d like to see your Custom Design screen, with the font changes, if possible. And another shot of the same page AFTER you save your changes. Please feel free to send any other images that you think will demonstrate the problem for me. You can upload the screenshots to your Media Library, like any other image, and I’ll be able to access it from there. Just let me know when there’s something I should look at.

    The page at the following link has some helpful tips for taking screenshots:

    Take a Screenshot

    Thanks much. Looking forward to getting to the bottom of this!

  • Unknown's avatar
    parispinched · Member ·

    Hi , sorry it’s taken so long to get back to you – my exams are killing me! It turns out that when I change the font and design options, I cannot see it on my computer, but I can see the changes on other computers and my ipad. Hence, the problem must be with my computer.

  • Unknown's avatar
    parispinched · Member ·

    Sorry, ive just double checked. The changes show on mu ipad but not on my two PCs. This is a little bizarre!

  • Unknown's avatar
    thatrobyn · Member ·

    AH. Well, I’m glad your site isn’t broken :) but sorry you’re having that trouble with the computer.

    Here are my suggestions:

    1. Clear Firefox’s cache and cookies, using the directions below:
      http://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

      Then refresh your browser window, and see if the fonts appear correctly to you now.

    2. Check your site on another browser, like Google Chrome.

    Let me know how that works for you. If you’re not finding a solution, please do send me those screenshots so I can see what you’re seeing. Directions below:

    Take a Screenshot

    Looking forward to hearing from you. Thanks very much.

  • Unknown's avatar
    thatrobyn · Member ·

    I’ve just seen your second response. Please do still try my suggestions, and get back to me, so we can solve this issue for you!

  • Unknown's avatar
    parispinched · Member ·

    Thanks for replying. I checked and it seems I cant see the changes on Firefox, but it works fine on Internet Explorer and Safari. So, I’ve uploaded screen shots of the blog on Firefox and on Internet Explorer so you can see the difference.

    Thanks, I hope you can solve it!

  • Unknown's avatar
    thatrobyn · Member ·

    Hi there — sounds like a settings issue with your local Firefox browser. Try this:

    While in your browser, click Firefox > Preferences > Content > Fonts & Colors > Advanced

    Choose “Allow pages to choose their own fonts” and click OK.

    Let me know how that works for you! Thank you!

  • Unknown's avatar
    parispinched · Member ·

    No still not working. The problem is not just with my firefox browser. It doesnt work with Firefox on my husband’s computer as well. It’s a mystery!

  • Unknown's avatar
    thatrobyn · Member ·

    Hello again! It is a mystery!

    I am seeing your site appear the same way on PC and Mac in Firefox, IE (for PC), and Firefox, Safari, and Chrome for Mac.

    I’ve attached lots of screenshots below to show you what I’m seeing on the most updated browsers on Mac/PC:

    PC Firefox:
    https://cloudup.com/cZyamzrZSrZ

    PC IE:
    https://cloudup.com/cS5R47dwy1O

    Mac Chrome/Firefox/Safari:
    https://cloudup.com/iRr_Wh7YE0t

    Are you working on the most updated version of your operating system, and browser? Let me know. Thanks very much!

  • Unknown's avatar
    parispinched · Member ·

    As far as I can see my browser and operating system are up to date. At least other people can see it how I want it!

    Do you have any other suggestions?

    Thanks

  • Unknown's avatar
    thatrobyn · Member ·

    That’s true — at least your visitors will be able to see your site correctly! However, it would be preferable that you can see it as well!

    Are you and your husband running any browser extensions, add-ons, or plugins? If you’re not sure, take a look at this support document from Firefox:

    Extensions Support

    Add-ons Support

    Plugins Support

    If you find that you are running there, could you try deactivating them all temporarily, and take a look at your website again?

    Let me know the results of this test! Thanks so much!

  • Unknown's avatar
    parispinched · Member ·

    Hi,

    That seems to have worked. My husband disabled an add-on that he was using. Thanks for all your help.

  • Unknown's avatar
    jeremeylduvall · Member ·

    Not a problem! Please let us know if you need anything else.

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