bought premium. Not reflected in my account

• 

  gataconsultant · Member · Apr 26, 2020 at 6:34 pm

  • Copy link
  • Add topic to favorites

  Receipt ID: [redacted]
  Transaction ID: [redacted]
  Please advise so I can get my free domain and site features.

• 

  justjennifer · Member · Apr 27, 2020 at 4:40 am

  • Copy link

  Hi there, I’ve removed the sensitive information from your above post which you should not share here in our public forums. You can enter your info in our secure site at https://wpchrg.wordpress.com to see if there is an issue with your transaction and put you in contact with the billing team.

• 

  staff-mckluskey · Staff · Apr 27, 2020 at 9:55 am

  • Copy link

  Hi @gataconsultant,

  You have probably purchased the plan under a different account as there are no purchase attempts on the account from which you’re contacting us.

  You can use search for your transaction on the page @justjennifer mentioned above or, you can check out this page and fill out the Account Recovery form to regain access to the account:

  https://wordpress.com/support/account-recovery/