Bought premium theme, nothing happened

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  ocmoutry · Member · Jan 14, 2017 at 2:58 pm

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  Hi!
  I bought the Freyja theme on WordPress.com last night, and nothing happened. The money came off of my paypal and everything so I know it went through, but I didn’t get the theme. Please help! I’m new to blogging and super confused!

  The blog I need help with is: (visible only to logged in users)

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  galois · Member · Jan 14, 2017 at 3:03 pm

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  What is the URL of your site hosted by WordPress.com? (https://…)

  Note: Premium Themes that are set up for WordPress.com use only cannot be transferred to self-hosted WordPress.org sites.

  https://en.support.wordpress.com/premium-themes/#how-to-get-a-premium-theme

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  ocmoutry · Member · Jan 14, 2017 at 3:05 pm

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  It is:
  http://www.pamperedmess.com/

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  galois · Member · Jan 14, 2017 at 3:08 pm

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  http://www.pamperedmess.com/

  That site is not hosted by WordPress.com
  Please, read my previous response:

  Note: Premium Themes that are set up for WordPress.com use only cannot be transferred to self-hosted WordPress.org sites

  https://en.support.wordpress.com/premium-themes/#how-to-get-a-premium-theme

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  ocmoutry · Member · Jan 14, 2017 at 3:13 pm

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  Ohh! Okay. Thanks! I’m very new to this.
  Do you know how I can still use it? Can I use it through WordPress.org? Or is my best bet to try to get a refund?

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  themagicrobot · Member · Jan 14, 2017 at 4:01 pm

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  Are you positive you bought the Freyja theme here at WordPress.com?? I can’t see it listed. If you did, then yes apply for a refund. But if you bought it elsewhere then it will be configured for WordPress.org and you’ll be able to use it with your Bluehost self-hosted site. I should double-check where you purchased the theme from and ask them for installation instructions.

  WordPress.com vs. WordPress.org