bought wordpress personal but not getting my custom domain

  • Unknown's avatar
    daniyaldehleh · Member ·

    hey there, i specifically paid extra price to use custom domain but still getting wordpress added to it

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hello,


    Thank you for reaching out to us. I understand that you’ve paid for a custom domain but are still seeing “wordpress” added to it.


    It seems that you have a site at automateseo.co already, but I can confirm that the domain is not connected to your WordPress.com account, so it can’t be used as the custom address of your site.


    Can you please clarify if your intent is to move an exact copy of the current automateseo.co to WordPress.com hosting, or if you wish to connect the domain to a new site you are setting up here?


    I’d be happy to assist you further once I have a clearer understanding of your goals.

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