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Forums / Bricked my admin login with security certificate

Bricked my admin login with security certificate

  • Unknown's avatar
    calmcnichols · Member · Feb 23, 2017 at 7:08 pm
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    Hello all

    I’m not super familiar with coding and such but have managed to get a website up and running with WordPress hosted with Dreamhost. The url is motherlandcomic.com and is for a webcomic I will host soon.
    Recently I was looking into getting the site a security certificate or whatever (https) and was pretty sure I successfully set up one via Dreamhost’s resources. However I thought it was odd that when i went to motherlandcomic.com it still sent me to http://motherlandcomic.com and not https://motherlandcomic.com. I was able to open up a separate https://motherlandcomic.com no problem when I typed it in manually, so it was almost like there were two different sites in a way.
    This didn’t seem like a big deal to me though at the time so I used the https one as my main way to access the site as I did not see a downside. Soon though, I logged back into the https and noticed the http was not logged in as well. I logged out and logged into the http and noticed that also the https was not logged in either. Then I made the mistake of logging into both at once. The admin portion of the site now seems effectively bricked and I can’t access it.
    https://i.imgur.com/PohYAwL.jpg

    Thinking that the ‘two’ admin accounts were somehow conflicting, I made the possibly not-so-wise descision to disable the security certificate on Dreamhost, thinking it would disable the https side of the site and keep the http side up – perhaps letting me login to that side if the discrepancy disappeared. However this seemed to brick the whole site from Dreamhost’s side of things.

    I think I can solve the certificate issue myself but I would like help figuring out what happened with the whole ‘two admin logins’ with the http and https side, why it happens, and how I can prevent it other than being extremely careful on which side I log into.

    Thanks for your time

  • Unknown's avatar
    timethief · Member · Feb 23, 2017 at 7:12 pm
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    motherlandcomic.com is hosted by Dreamhost
    IP Address: 67.205.13.252
    Name Servers:
    ns1.dreamhost.com
    ns2.dreamhost.com
    ns3.dreamhost.com

    That site is not on WordPress.COM servers and you cannot get support for it here. You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, passwords support docs and support forums, and many people get confused about the two.

    The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.com/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

  • The topic ‘Bricked my admin login with security certificate’ is closed to new replies.

Tags

  • admin
  • brick
  • can't
  • certificate
  • error
  • HTTPS
  • login
  • not a wp.com site
  • posting to the wrong support forum
  • security
  • wordpress.ORG software install on paid hosting
  • wporghelp

About this topic

  • In: Support
  • 2 participants
  • 1 reply
  • Last activity 9 years
  • Latest reply from calmcnichols

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