bringing my account up to date

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  lynngreen2 · Member · Sep 7, 2017 at 11:07 am

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  I had a notice, a few weeks ago saying that my credit card was about to expire. I just went in to update it and the site told me that I do not have a website with WordPress. How can I get it up to date again? I can still access my site, but want to be able to access my account.

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  timethief · Member · Sep 8, 2017 at 8:13 pm

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  What is the URL of the site?

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  lynngreen2 · Member · Sep 8, 2017 at 8:16 pm

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  lynngreen.net or lynngreen.org

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  timethief · Member · Sep 8, 2017 at 8:29 pm

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  lynngreen.net is hosted by Automattic
  Name Servers:
  ns2.wordpress.com
  ns1.wordpress.com
  ns3.wordpress.com

  All those with upgrades have access to live chat support when Staff are vailable. You can access live chat by logging in to your WordPress.com account and going to this link: https://wordpress.com/help/contact

  lynngreen.org is hosted by GoDaddy.com
  Name Servers:
  ns58.domaincontrol.com
  ns57.domaincontrol.com

  We do not provide support for that site here at wordpress.COM.

  This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  mommyhive · Member · Sep 8, 2017 at 9:10 pm

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  Hi @lynngreen2,

  lynngreen.net is wordpress.com site hosted by GoDaddy.
  Please check if the below link is of any help to access your account
  https://en.support.wordpress.com/account-recovery/#account-recovery-form.

  And as @timethief said, this forum only supports the sites hosted on wordpress.com. Please post your question with respect to lynngreen.org on the wordpress.org support forum: https://wordpress.org/support/

  Thank You.

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  timethief · Member · Sep 8, 2017 at 9:20 pm

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  @iamrishaan
  The wordpress.COM support docs such as the account recovery one that you linked to above do not apply to wordpress.ORG sites.

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  kokkieh · Staff · Sep 9, 2017 at 2:38 pm

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  Hi there,

  The site, lynngreen.net, belongs to the username, lynncgreen. You’ll need to log into that account to access the site and manage your upgrades. The account you’re using to post here does not have access to that site.