Broke Site by Changing Address to .net

  • Unknown's avatar
    scampinball · Member ·

    Hi All,

    I was trying to change my site’s address from jenniferwaters.world to jenniferwaters.net and broke my site in the process. I found a tutorial online which took me to the settings page and changed the end of the address from .world to .net. Stupid mistake, I know. While I realized this had little chance of working, what I didn’t anticipate was being unable to access my wordpress dashboard anymore to make further changes or revert my mistake. Now both the .net and .world urls return ERR_CONNECTION_TIMED_OUT errors and I’m not sure what to do. Is there any way I can fix this?

    Thanks so much.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    amirudra789 · Member ·

    Hello

    The domain you have shared above are coming from Siteground and GoDaddy.com hosting providers respectively. Also, I can see the jenniferwaters.world site is working fine https://snipboard.io/S0azpA.jpg.

    If you want to migrate your site from one host to another please refer to this doc here: https://www.godaddy.com/garage/how-to-migrate-wordpress-site-to-new-host/

    Also not that, Here in this forum we only provide support for sites that are hosted in WordPress.com only. If your site is hosted somewhere else please create a ticket here in https://wordpress.org/support/ and get help there. 

    You can learn more about the difference between WordPress.com and WordPress.org here:

    https://wordpress.com/com-vs-org/

    Let us know if you have any further queries.

    Regards

  • kokkieh · Staff ·

    Hi there,

    The tutorial you followed didn’t work, because it didn’t take into account your hosting provider’s specific tools and process for doing this. Changing the address in General Settings is just one step, but there’s other things that need to happen on your host’s end before you can do that.

    The best people to help you fix this is your hosting provider’s support, so please contact Siteground support directly for help with this. They’ll either be able to fix it for you, or explain to you how to fix this via your hosting control panel with them.

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