Broken connection

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  emma9a0f4b7c3f2 · Member · Apr 8, 2022 at 7:38 am

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  Hi,

  My plugin ‘WP mail SMTP’ are no longer able to send out e-emails. Can you verify that the server can make outside connections? Is there a firewall or security policy that may be preventing the connection?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  kokkieh · Staff · Apr 8, 2022 at 8:20 am

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  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. We also don’t make that plugin, so don’t have any control over how it works.

  Please contact support for that plugin directly for help with this.

  https://wordpress.org/support/plugin/wp-mail-smtp/

  For questions about firewalls on your server that might be interfering, you’ll need to contact your hosting provider instead.

  For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/