Broken MailChimp Widget

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  ljo14a2016 · Member · Feb 4, 2022 at 10:45 pm

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  Hello! I am trying to update a MailChimp form sign-up widget—and I keep receiving the error message: ‘there has been a critical error on this website.’ I’ve attached the MailChimp sign-up form I’d like to update.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  kokkieh · Staff · Feb 5, 2022 at 1:44 pm

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  Hi there,

  On what site are you working? The account you’re using to post here does not own any sites on WordPress.com.

  If you’re using the open source WordPress software at another host, please contact support for the Mailchimp plugin you’re using directly for help with this.

  For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

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  ljo14a2016 · Member · Feb 7, 2022 at 2:20 pm

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  I am an administrator at this WordPress site.

  Is this using “the open source WordPress software at another host”?

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  staff-doublebassd · Staff · Feb 7, 2022 at 3:33 pm

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  Hi there,

  The link you provided takes me to a Page Not Found.. What is the URL of the site?

  We’ll be happy to take a look and confirm whether the site is hosted with us or elsewhere. Thanks!

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  ljo14a2016 · Member · Feb 7, 2022 at 3:38 pm

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  Apologies! Here’s the link: https://blogs.acu.edu/acuonlineblog/

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  staff-doublebassd · Staff · Feb 7, 2022 at 4:11 pm

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  Thank you!

  Alright, I checked the site and it is indeed using the open-source WordPress software. So, as @kokkieh mentioned, the WordPress.org community would be the place to seek assistance regarding the Mail Chimp widget:

  https://wordpress.org/support/forums/

  Specifically, I would reach out to the MailChimp developers within that forum. They most likely have a forum page that you can create a thread in for help.

  Thanks!