Broken page

• 

  haraldoronaldo · Member · Oct 16, 2023 at 10:36 pm

  • Copy link
  • Add topic to favorites

  Hi! I’m writing on behalf of another webpage that I’m responsible for. It was in need of some updates to its themes and plugins and everything looked good until I updated The Events Calendar plugin, which broke the page. Now I can’t access anything. If I try to do something from the admin page I get redirected to a page that says

  ‘A critical error has occurred on the website. Check the email to the website’s administrative address for further instructions.

  Read more about troubleshooting in WordPress’

  This is a huge problem since we no longer have a way to contact the guy who built the website… I did make a security copy with the UpdraftPlus – Backup/Restore plugin but I can’t even restore it since nothing is working. I’m in desperate need of some help here and this is very urgent so all help is very appreciated.

  Many thanks,
  Harald

  Self-declared URL: https://www.stockholmsnation.se
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  fstat · Staff · Oct 17, 2023 at 1:29 pm

  • Copy link

  Hi there,

  I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

  WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

  That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

  If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

  You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

  If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.