Broken site

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  jillcp · Member · Sep 29, 2019 at 1:08 pm

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  I have a paid site. I tried to change the name of the blog, but now I can’t reach my site. I think it is because my actual site is different from the address the computer searches. I can’t access it all. Could you please help me fix this problem?

  The blog I need help with is: (visible only to logged in users)

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  byteofgrace · Member · Sep 29, 2019 at 4:51 pm

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  Hi there,

  What’s the URL of the broken site?

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  kokkieh · Staff · Sep 29, 2019 at 5:12 pm

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  Hi there,

  It sounds like you might be using the open source WordPress software found on WordPress.org – if you don’t follow the correct process to change the site address for that software or according to your host’s instructions, the issue you’re describing can happen. It’s not something that can happen to a WordPress.com site, though. You also don’t have any paid sites with us.

  Please see if you’re able to fix this yourself using the documentation for the open source WordPress software.

  https://wordpress.org/support/article/changing-the-site-url/

  Else you will likely need to contact support at your hosting provider so they can help you fix this via your hosting control panel with them.