Broken Website and no way to login

  • Unknown's avatar
    madeleinecblaker · Member ·

    Hi there – I’ve recently been brought on as the marketing coordinator for this website but im unable to login as the website is showing a critical error – can you please help!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • deancroyal · Staff ·

    Hi there – The WordPress site at goomeripumpkinfestival.com.au does not look to be hosted here with us at WordPress.com. Based on what public information I can find on the domain, the site is hosted with Australian hosting provider, conetix.com.au. I recommend contacting them to see if they can help.

    If you’re curious why a WordPress site isn’t always hosted by WordPress.com: https://wordpress.com/support/com-vs-org/

    I also recommend checking with you coworkers to see if perhaps there is still a way to reach the person who originally created the site, or the person who watched over the site before you.

    It’s a tricky spot to be in for sure. Hopefully this information helps set you on the path toward getting this resolved.

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