browser gets stuck "loading in design tools

timethief · Member · Apr 12, 2013 at 4:21 pm
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I tagged this thread for Staff support but it’s the weekend and Staff work from the earliest dated threads tagged for assistance and move forward. Please be patient while waiting.
timethief · Member · Apr 12, 2013 at 4:22 pm
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Could it be anything on my end?

If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

1. Try clearing your browser’s cache:

http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

3. Try with all browser extensions or add-ons temporarily disabled.

4. Try enabling HTTPS: http://en.support.wordpress.com/https/

If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.
jamieleat · Member · Apr 12, 2013 at 4:39 pm
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I did all that you suggested.
I am using Mozilla Firefox 20.0.1
Third cookies are enabled, I disabled ext and add-ons, and I enabled the HTTPS.

Thank you
timethief · Member · Apr 12, 2013 at 4:40 pm
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You’re welcome. All that’s required now is your patience while waiting for a Staff response. I suggest that you subscribe to the thread so you are notified when that happens.
staff-blorbo · Staff · Apr 12, 2013 at 8:56 pm
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Are you still able to access the old tools via Appearance -> Custom Design in your blog’s Dashboard?
jamieleat · Member · Apr 12, 2013 at 10:52 pm
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No, I am unable to customize anything on the blog. I can go to the dashboard and click on the URL for the blog and I can see it. I can change the headers and background.
staff-blorbo · Staff · Apr 12, 2013 at 10:57 pm
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Right, try Appearance -> Custom Design, not Appearance -> Customize.

Does Custom Design work for you?
jamieleat · Member · Apr 12, 2013 at 11:41 pm
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Yes, Custom Design seems to be working. I can make changes
timethief · Member · Apr 12, 2013 at 11:43 pm
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YAY! That’s great news.
staff-blorbo · Staff · Apr 12, 2013 at 11:49 pm
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Perfect, thanks for letting us know!
jamieleat · Member · Apr 13, 2013 at 12:05 am
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Oh great! What happened? I couldn’t do anything earlier.
staff-blorbo · Staff · Apr 13, 2013 at 12:07 am
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I’m not really sure, it wasn’t anything on our end, but at least it’s working for you now. :)
jamieleat · Member · Apr 13, 2013 at 12:15 am
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Well thanks for hanging in there with me. :o)
staff-blorbo · Staff · Apr 13, 2013 at 12:41 am
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You’re welcome!
g2kaul · Member · Apr 23, 2013 at 3:02 am
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hope the issue in question has been resolved, or r u still facing some problems!
timethief · Member · Apr 23, 2013 at 3:03 am
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@g2kaul
Are your reporting the same issue?

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