Browser settings – homepage not loading correctly

  • Unknown's avatar
    xeniaantipova · Member ·

    Home page not loading on Chrome

    The Traceroute for my mac:
    traceroute to s0.wp.com (72.21.91.111), 64 hops max, 72 byte packets
    1 s0.wp.com (72.21.91.111) 4.829 ms 1.430 ms 1.408 ms
    2 192.168.1.1 (192.168.1.1) 6.218 ms 2.408 ms 2.390 ms
    3 10.0.6.69 (10.0.6.69) 17.701 ms 27.847 ms 17.957 ms
    4 10.7.39.21 (10.7.39.21) 26.860 ms 23.234 ms 12.007 ms
    5 186.113.31.21 (186.113.31.21) 13.315 ms 99.666 ms 8.550 ms
    6 xe6-1-1-0-grtbaqtw2.red.telefonica-wholesale.net (84.16.9.45) 161.101 ms 159.049 ms 167.293 ms
    7 xe9-1-0-0-grtmiabr4.red.telefonica-wholesale.net (94.142.118.38) 161.956 ms
    176.52.249.2 (176.52.249.2) 164.907 ms
    xe12-0-6-0-grtmiabr4.red.telefonica-wholesale.net (94.142.117.46) 146.669 ms
    8 176.52.249.146 (176.52.249.146) 98.014 ms
    xe5-1-8-0-grtmiana2.red.telefonica-wholesale.net (213.140.36.89) 75.741 ms
    xe7-0-2-0-grtmiana2.red.telefonica-wholesale.net (94.142.124.197) 69.967 ms
    9 176.52.252.206 (176.52.252.206) 66.239 ms
    213.140.55.82 (213.140.55.82) 66.338 ms
    176.52.252.202 (176.52.252.202) 73.463 ms
    10 s0.wp.com (72.21.91.111) 66.684 ms 67.509 ms 76.241 ms

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  • kathrynwp · Staff ·

    Hi there, could you please confirm that this is the site that isn’t loading for you:
    http://designthoughtgarden.wordpress.com/

    Does it load in another browser, like Firefox or Safari?

    Are you able to load the WordPress.com homepage? http://wordpress.com/

    Have you tried another network/ISP? For example, if you’re having trouble at home, could you try a cafe or library?

    In what country are you located?

    Thanks.

  • Unknown's avatar
    xeniaantipova · Member ·

    That is indeed the site.

    Here is the homepage screenshot: http://imgur.com/SLijBiY

    The problem only occurs with my Chrome browser, not with Safari or Firefox, for instance. I cleared the cache, and have tried various networks and locations, so I’m not sure if the problem lies within my Chrome application, or something else – I’m currently abroad for the month in Colombia. It seems that other people that view the homepage don’t have the same issue as I do, so I’m not as concerned. Hoping that the problem will fix itself over time.. unless you happen to know what else could be wrong?

    Thanks!!

  • Unknown's avatar
    timethief · Member ·

    This seems to be a related thread https://en.forums.wordpress.com/topic/how-to-fix-a-blog-layout?replies=4#post-1338319

  • kathrynwp · Staff ·

    Hi there, from the screenshot, it looks like your page is loading, but there are some display issues.

    Could you please try turning off all your Chrome extensions and add-ons, as Timethief suggested in the other thread, and restarting the browser? It’s possible that one of them is interfering.

    Here are instructions for doing that:

    http://support.google.com/chrome/bin/answer.py?hl=en&answer=187443

    Scroll down to the section called “Temporarily disable extensions.”

    If the problem goes away, you can try reactivating the add-ons/extensions one-by-one to find the culprit that’s been inserting the ads.

    Let me know how it goes.

  • Unknown's avatar
    xeniaantipova · Member ·

    I did a clean re-install of Chrome, and now everything works as it is supposed to woohoo!

    Thank you so much timethief, kathrunwp, and lorelle for all of your help!!

  • kathrynwp · Staff ·

    Glad you got it sorted out, thanks for letting us know!

  • Unknown's avatar
    timethief · Member ·

    Hooray! This is such good news. Best wishes for trouble-free blogging.

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