Bug/error

  • Unknown's avatar
    samiedwardszw · Member ·

    Hello,
    for this section https://balancedharmonizedmethod.com/free-guides/ when u click dl button form should appear to other tab. before i created using wpforms and pop up maker plugins for pop up form but eventually deleted it even the plugins at wordpress i did but problem it is still appearing. for others, its not, what appear was the new one.

    for theme creator i have contacted them and this is also her response :

    Also, regarding the cache, I also noticed that you are using a Managed WordPress plan for your site. In this package, your hosting provider takes care of the updates, caching, etc. The changes not being reflected instantly is an issue that is mostly caused due to the caching not due to the theme. I would recommend please try contacting your hosting provider in this matter. They will be able to help you.

    I understand your frustration over not being able to resolve this issue. However, this issue is not related to the theme.

    As you may have noticed the changes are saved when you are logged in as admin but do not reflect when logged out. This issue is caused due to the cache stored on your server side.

    Please ask your hosting provider to clear the cache from the server side. This should resolve the issue.

    Self-declared URL: https://balancedharmonizedmethod.com/
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Thank you for reaching out to us regarding your issue. However, it’s important to note that your site is not hosted on our WordPress.com managed hosting, which means we have limitations in directly investigating or troubleshooting issues for sites hosted elsewhere.

    At WordPress.com, our managed hosting provides a variety of features and benefits, including expert WordPress support, enhanced security, and many other tools that can help streamline your site-building experience. If you’re interested in learning more about our managed hosting, you can check out the details here:
    https://wordpress.com/hosting/

    To make things easier for users like yourself who might consider transitioning to our platform, we’ve developed an easy-to-use migration plugin. By using this, you can effortlessly move your current WordPress site to our managed hosting, ensuring a smoother experience and access to our comprehensive support.

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    That being said, even though we’re limited in our ability to directly assist with issues on externally hosted WordPress sites, we do want to guide you toward a solution. Since your site uses the open-source version of WordPress, I would recommend seeking help from the community support forums dedicated to this version. They have a vast pool of experienced users and developers who are in the best position to help with issues like the one you’re experiencing. You can post your query and find assistance here:
    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    I hope this helps, and I wish you all the best with resolving the issue on your site.

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